Australian Border Operations Centre - Shift & Non-Shift roles

Job Req ID

ABF - 133431






APS Level 6 - $90,199.00 and $103,770.00 plus 15.4% super (part time pro-rata)


Employment Type

Ongoing (Permanent), Full-time 


Flexible work



Contact Officer

ABOC Duty Inspector - 02 5127 8111 or 0429 313 042 


Applications close on 14/07/2024 at 11:59pm AEST (midnight) - Late applications will not be accepted.


About our opportunity


This process is being used to fill multiple vacancies. A merit pool may be established and used to fill similar vacancies for up to 18 months. 


About our team


DC National Operations | Operational Coordination & Planning | Aboc/Commander | Multiple


The Australian Border Operations Centre (ABOC) is a centralised and unified operations centre, responsible for providing a single source of truth on ABF operations. The ABOC is the central point of contact for partner agencies engaging with the ABF. The ABOC unifies operational capabilities of the Department of Home Affairs and the ABF into the planning, executing, coordinating and managing national ABF activities and operations across the entire border continuum.


Shift Role - ABOC Watch Keepers work within and support a centralised and unified operations centre, the Australian Border Operations Centre (ABOC), which is a 24/7 watch floor that facilitates a national real-time view of operational activity and priorities. Watch Keepers triage, priorities and disseminate information across the ABF and Divisions within Home Affairs providing a single source of situational awareness across the border continuum through effective information management processes. The Watch Keepers support and provide a primary point of contact for partner agencies and stakeholders engaging with the ABF. Watch Keepers also provide to support to a major incident room (MIR) or Incident Coordination Centre (ICC) during significant operations or incidents.


Shift Role - Border Operations Centre (BOC) operates a 24/7 capability and supports Australia's layered system of screening procedures, providing a range of services to external and internal clients in relation to the movement of people to and from Australia. The BOC actively contributes to the ABF, Department of Home Affairs and whole of Government initiatives to manage the risk of criminal exploitation of the visa programme, foreign fighters and people smuggling. The BOC also works with key internal and external stakeholders to maintain a capability to support a Government response to a range of incidents and major events with a focus on the movement of travellers across Australia's borders.


Non-Shift Role - Pre-Border Travel Operations (PBTO) contributes to the ABF's intelligence-led, risk-based approach to protecting the Australian community by accessing data and information earlier in the traveller pathway. This enables the ABF to address threats and risks ahead of the border (keeping them offshore or onshore); deliver more precise interventions at the border (targeting of travellers and positioning of ABF resources); and it facilitates the more economic and efficient movement of people at the Border. Pre Border Travel is the central coordination point for all aviation and maritime arrivals planning, ensuring that the ABF remains interconnected through the whole of government planning and approval of aircraft, maritime vessel movements and the Central Movement Alert List (CMAL). It manages the information aspects of pre-border traveller movement through the CMAL function, Crew Travel Authority (CTA) registration for crew on non-scheduled passenger flights; APP Reporting Infringements.


Non-Shift Role - Surge, Crisis Response and Deployment provides a rapid stand-up and continuity of effort for major incidents that require a higher level of strategic coordination or operational command than can be provided by regular ABF business practices. The team supports the ABF in providing Operational Surge, Capability and Resourcing System (OSCARS) to identify suitable officers' across ABF to surge to high priority operational activities and priorities. The team also manages the Crisis Response Capability for the ABF, including the governance and training. The CRC supports ABFs rapid response to a Whole of Government crisis including logistics management and cross agency collaboration. The team manage the MIR or provide supports to ICC during significant operations or incidents.


Please visit our website for more information about the Department of Home Affairs or Australian Border Force


Our ideal candidate


ABF is looking for confident leaders who are flexible, agile and resilient and enjoy contributing to the protection of Australia's borders, in a multi-agency and multi-disciplined environment. The ideal candidate(s) will be required to work independently and in a team environment, with limited supervision, in a dynamic, fast paced, complex and changing environment.


Duties and responsibilities


This process will be used to fill current Border Force Supervisor vacancies in the ABOC Watch Keepers and BOC 24/7 capabilities, and non-shift PBTO roles, and Surge, Crisis Response and Deployment, and to establish a merit pool to fill any potential vacancies over the coming 12 months. The Border Force Supervisor will supervise a team responsible for the delivery of operational objectives through the coordination, prioritisation and delivery of activities and response actions nationally, consistent with the ABF's operational priorities.


The Border Force Supervisor is required to work collaboratively with internal and external stakeholders to build and maintain relationships to progress joint engagement and outcomes consistent with ABF Operational Priorities. They will need to provide responsive and accurate operational reporting, including the delivery of briefings during operational and crisis events.


The Border Force Supervisor is required to train, develop and mentor team members and assist in identifying career and development needs for both self and team members.


Specific duties/responsibilities:

  • Supervise a small team providing feedback and mentoring including recognising development opportunities

  • Make sound and reasonable decisions, with confidence and exercise good judgment

  • Delegate tasks across team members effectively by making use of individual and team capabilities

  • Acknowledge issues raised by the team and use experience to confidently present them in a constructive manner in various forums

  • Encourage the diversity of different points of view, experience and knowledge

  • Understand, interpret and apply complex information and communicate it in a straightforward manner

  • Acquire and apply comprehensive knowledge of policy, procedures and guidelines to situations to make rational judgements and decisions from the available information

  • Prepare correspondence and quality reports

  • Operate within a changing environment and apply high level interpersonal and collaborative skills

  • Take personal responsibility for meeting objectives and progressing work; show commitment to learning and self-development

  • Acquire and maintain a high level of technical expertise in multiple systems. Additionally, a sound knowledge of the border continuum, visas, legislation, policy and operational procedures is required

  • Manage and maintain oversight of day-to-day operations and support Senior Border Force Officers in decision making and the escalation of complex or sensitive issues for resolution

  • Working in conjunction with other ABF Programs as an integral part of Australia's layered approach to border management to identify threats before they reach the Australian border

  • Managing ABF/Home Affairs reputational risk in transactions with airline and maritime industry.


Additional information


  • The shift positions are 100% work from work roles due to the nature and classification of the work undertaken

  • The non-shift positions are predominantly work form work roles, and are in place to provide vital functions to ensure the ongoing operational success of the department

  • Strong leadership and planning skills

  • Collaborate with ABF and Home Affairs and with partner agencies, to assist with the coordination of ABF operational activities; maintaining lines of communications when resolving interconnected and prioritised issues  

  • Maintain national situational awareness of internal and external operating environments and be responsive to client needs and expectations, with ability to identify, monitor and manage emerging issues that may impact service delivery and desired outcomes

  • Under broad direction manage, coordinate and prepare responsive and accurate reports and briefs

  • Display high standards of integrity, a demonstrated ability to problem solve and provide informed decision making

  • Display initiative, flexibility and adaptability to change and in implementing emerging border restrictions and policy changes Excellent written communication skills, high degree of accuracy including appropriate grammar and the ability to communicate complex ideas and outcomes in a clear, concise and logical manner

  • Manage staff performance including foster staff morale and effective teamwork and cooperation

  • Take personal responsibility for meeting objectives and progressing work; show commitment to learning and self-development

  • Undertake work activities with an awareness of the possible impact on strategic, political or operational outcomes for the ABF Highly developed (or the ability to acquire) knowledge of Command, coordination and control (C3), Incident Command (ICCS+) and planning framework

  • Knowledge of legislation, policy and guidelines applicable to Border Force Operational activities and ability to make complex and sensitive decisions that may have reputational risk

  • Resolve complex cases in time critical circumstances by remaining positive and responding to pressure in a calm manner

  • In-depth knowledge (or ability to acquire) of all immigration systems with proven ability to comprehend the information from diverse systems, such as ICSE, Mainframe, APP, Carrier Portal, and other immigration sources to support subordinates in resolving complex 'authority to travel' and visa related issues. Ensures their decisions are based on evidence and are in accordance with policies and procedures

  • Sound understanding of the Migration and Citizenship legislation and knowledge of Australia's border entry requirements, policies and procedural instructions and how they impact on decisions across the border continuum.



  • Ability to obtain and maintain an Australian Government Negative Vetting Level 1 clearance

  • Some positions within the Australian Border Force require the occupant to meet Border Force Officer essential qualifications

  • If successful for one of these positions, candidates are required to:

    • Attain and maintain relevant medical, fitness and psychometric standards

    • Swear an oath or make an affirmation

    • Actively participate in career management (postings and deployments)

    • Be uniformed.


How to apply


Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 14/07/2024 at 11:59pm (midnight) AEST  – Late applications will not be accepted.


As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:

  • How your skills, knowledge, and experience will be relevant to this role

  • Why you are interested in the role and what you can offer us

  • Any specific examples or achievements that demonstrate your ability to perform the role


Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 133431 in the document footer.


Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.




To be eligible for the position you must be an Australian Citizen.


The successful candidate will be required to obtain and maintain a Negative Vetting Level 1 (AGSVA) security clearance and an Employment Suitability Clearance (ESC).


Diversity and inclusion


The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.


RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit:


Technical assistance


For technical enquiries please call or email for assistance:



Please include any applicable screen captures, a response will be provided during business hours.




The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.


The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.


Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at


Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.