CRM Development Team Lead

Job Req ID

Home Affairs - 129592






Executive Level 1 - $106,527.00 and $124,931.00 plus 15.4% super (part time pro-rata)


Employment Type

Ongoing (Permanent), Full-time 


Flexible work

Flexible arrangements considered 


Contact Officer

Eyad QALAM on 02 6264 2931 or 


Applications close on 01/10/2023 at 11:59pm AEST (midnight) - Late applications will not be accepted.


About our opportunity


This process is being used to fill up to 1 immediate vacancies. A merit pool may be established and used to fill similar vacancies for up to 18 months. 


About our team


Chief Operating Officer Group | ICT Division | | Digital Delivery | Technical Web Services


Overview of the Branch and Section


The Digital Delivery Branch (DDB) is responsible for the oversight and governance of Info/Comm Tech (ICT) programs that enable digital transformation within the Department. The Branch stewards and supports the Government's digital agenda, including enabling Digital Service Standards and supports the Division to realise the ICT strategic agenda. DDB is the central engagement point for the Permissions Capability Program Technology Sub-program. Services within the Branch also include the development of mobile applications and support for the Department's online channels.


The Technical Web Services Section (TWS) provides development, enhancement and production support to all Department of Home Affairs online channels including internet, intranet, extranet, portals/apps and collaboration sites.


The Section includes a user engagement and delivery function, development and testing in Microsoft technologies (SharePoint, .NET and Dynamics CRM), web administration, production and incident support as well as project support for web-related projects.


TWS also provides technical system support for Resolve Enterprise and system support for Robotics Process Automation.


About the role


The Microsoft CRM team lead will be required to provide both technical and functional knowledge of Microsoft Dynamics CRM, provide technical solutions in accordance with best practices. The Team Lead will be responsible for the management of BAU and project workload to meet business requirements.


Please visit our website for more information about the Department of Home Affairs or Australian Border Force


Our ideal candidate


To be successful in this role you will require a high level of integrity, strong communication and organisational skills to manage competing priorities for the successful delivery of outcomes and objectives. You will exercise sound judgement and a high degree of initiative in coordinating delivery against sometimes tight timeframes. You will work collaboratively with others and build productive relationships to achieve results in a busy environment.


Duties and responsibilities


  • Defining technical solution design for Microsoft Dynamics 365
  • Provide both technical and functional knowledge of Microsoft Dynamics 365
  • Design and develop modifications or extensions to the standard Microsoft Dynamics 365 applications, unit testing, deployment and writing technical documentation
  • Support system and acceptance testing


Additional information


  • Being a lead or having a senior development role providing technical and/or BAU support in Microsoft CRM 365 and previous versions.
  • Experience with Microsoft Dynamics 365 development using C#, SQL, JavaScript, and HTML
  • Proven experience in developing Dynamics 365 custom workflows, plug-in creation, and creation of custom integration solution with third-party vendors.
  • Experience with system integration and data migration
  • Good knowledge of Visual Studio, DevOps
  • Strong knowledge of relevant best practices, standards, and frameworks
  • High level of experience with version control management using GIT
  • Strong verbal and written communication skills, including the ability to communicate and negotiate across levels and technical backgrounds
  • Undertake work with an awareness of potential strategic, political and operational impacts.


How to apply


Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 01/10/2023 at 11:59pm (midnight) AEDT – Late applications will not be accepted.


As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:

  • How your skills, knowledge, and experience will be relevant to this role
  • Why you are interested in the role and what you can offer us
  • Any specific examples or achievements that demonstrate your ability to perform the role


Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number - 129592 in the document footer.

Please ensure you read the instructions carefully, noting failure to address identified requirements may lead to your application being deemed ineligible.

Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.





To be eligible for the position you must be an Australian Citizen.


The successful candidate will be required to obtain and maintain a Negative Vetting Level 1  (AGSVA) security clearance and an Employment Suitability Clearance (ESC).


Diversity and inclusion


The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.


RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit:


Technical assistance


For technical enquiries please call or email for assistance:



Please include any applicable screen captures, a response will be provided during business hours.




The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.


The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.


Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at


Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.