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Content Manager (TRIM) Team Lead

Job Req ID

Home Affairs - 137543

 

Location

ACT 

 

Employment Type

Ongoing (Permanent), Full-time 

 

Classification

Executive Level 1 - $115,443.00 and $134,865.00 plus 15.4% super (part time pro-rata)

 

Contact Officer

Lee Tooth on 0434 861 740 or lee.tooth@homeaffairs.gov.au  

 

Office Arrangements

Flexible  - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.
 

Applications close on 11/05/2025 at 11:59pm AEST (midnight) - Late applications will not be accepted.

 

About our opportunity

 

This process is being used to fill 1 immediate position/s. 

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA.
 

About our team

 

GM Technology & Major Cap Group | ICT Division | Corporate & Case Systems | Case and Information Management

 

Our team is dynamic and dedicated to providing system support for TRIM, RKS API, and other corporate record-keeping applications from within the ICT Division; led by a Content Manager Team Lead, we excel in strategic planning, installations, upgrades, and maintenance, ensuring smooth and efficient operations. We foster a positive and productive work environment with strong stakeholder engagement and effective communication. Our team thrives on solving complex problems, offering technical expertise, and driving innovation. We are adaptable, self-motivated, and committed to seamless IT operations, ensuring all support requests are handled swiftly and effectively.

 

Please visit our website for more information about the Department of Home Affairs or Australian Border Force.

 

Our ideal candidate

 

  • Leadership and Team Management: Proven experience in supervising, coaching, and mentoring a small team of system administrators, fostering a positive and productive work environment
  • Technical Expertise: Proficiency in the system administration of Content Manager and related technologies, with the ability to manage IT application support, installations, upgrades, and maintenance
  • Strategic Oversight and Problem Solving: Strong strategic planning skills to lead complex investigations, resolve issues, and provide guidance on corrective actions, ensuring smooth and efficient operations
  • Stakeholder Engagement and Communication: Excellent communication and collaboration skills to develop and maintain strong stakeholder relationships, manage engagement plans, and effectively handle feedback and issues.

 

Duties and responsibilities

 

Provide direction and support to TRIM team, fostering a positive and productive work environment. In addition to:

  • Strategic Oversight: Lead the planning and execution of installations, upgrades, and maintenance for TRIM and other record-keeping systems. Ensure operations run smoothly and efficiently
  • Stakeholder Engagement: Develop and maintain strong relationships with stakeholders. Manage the implementation of engagement plans, handle feedback, and resolve issues effectively
  • Collaboration and Communication: Ensure effective communication and collaboration within the team and with other departments. Share relevant information and lessons learned to improve processes and outcomes

 

Additional information

 

Capabilities:

  • Proficiency in the system administration of Content Manager, processes, and technologies
  • Ability to work collaboratively and maintain cooperative partnerships, liaising and consulting effectively across various work areas and with other key stakeholders
  • Ability to provide advice on ICT methodologies and processes to business stakeholders.

 

Skills:

  • Communicate (both written and verbal) confidently to persuade, influence, and present messages in a clear, concise, and articulate manner
  • Proficiency in undertaking targeted research and applying problem-solving strategies to respond to incidents and/or change requests quickly
  • Think strategically to initiate and direct strategies and work plans which support organisational objectives.

 

Highly Desirable:

  • Previous 5+ years of experience on supporting Content Manager (TRIM)
  • Previous 2+ years of experience in supporting applications on Windows Server Technologies
  • Previous experience in resolving complex application incidents and/or problems
  • Previous 2+ experience in managing a team.


Desirable:

  • Diploma of ICT or above/equivalent
  • Sound understanding of ICT applications and their integration/dependency with each other
  • Sound understanding of the upstream and downstream impacts that changes have on applications
  • Knowledge of SQL operations
  • Knowledge of ITIL practices
  • Monitor and address system health issues from application logs, IIS logs and/or event viewer logs
  • Previous understanding and experience working on medium to large scale ICT projects.

 

 

How to apply

 

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 11/05/2025 at 11:59pm (midnight) AEST  – Late applications will not be accepted.

 

As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:

  • How your skills, knowledge, and experience will be relevant to this role
  • Why you are interested in the role and what you can offer us
  • Any specific examples or achievements that demonstrate your ability to perform the role

 

 

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 137543 in the document footer.

 

Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

 

 

Eligibility

 

To be eligible for the position you must be an Australian Citizen.

 

The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:
 

  • ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
  • Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.
     

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.  

 

Diversity and inclusion

 

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

 

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

 

Technical assistance

 

For technical enquiries please call or email for assistance:

 

 

Please include any applicable screen captures, a response will be provided during business hours.

 

Notes

 

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

 

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

 

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers

 

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.

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