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Director, IT Service Intergration

Job Req ID

Home Affairs - 135173

 

Location

ACT 

 

Classification

Executive Level 2 - $131,272.00 and $170,827.00 plus 15.4% super (part time pro-rata)

 

Employment Type

Ongoing (Permanent), Full-time 

 

Flexible work

Flexible arrangements considered 

 

Contact Officer

Kerry McKinnon on 0466 091 349 

 

Applications close on 01/12/2024 at 11:59pm AEDT (midnight) - Late applications will not be accepted.

 

About our opportunity

 

This process is being used to fill 1 vacancy. A merit pool may be established and used to fill similar vacancies for up to 18 months. 

 

About our team

 

GM Technology & Major Cap Group | ICT Division | ICT Service Management | IT Service Intergration

 

The IT Service Management section is responsible for the overall user experience of the Department's ICT services. We are responsible for ensuring that the Department's ICT Service Management policy, processes and procedures are delivered in accordance with industry best practice and services standards.

 

We manage any major service disruptions with our external service providers.

 

Please visit our website for more information about the Department of Home Affairs or Australian Border Force

 

Our ideal candidate

 

We are seeking an experienced leader at the EL2 level for our IT Service Integration role who aspires to contribute to an amazing team environment and successful delivery of Service Integration and Management to achieve business outcomes.

 

You will have:

 

  • Demonstrated ability to make a significant contribution to strategic direction, or in a specialist technical area, and provide leadership on key priorities of the branch, as part of the leadership team.
  • Demonstrated ability to lead and coordinate collaborative teams, manage work priorities and budgets, mentor staff, promote, and build a positive team culture of collaboration.
  • Strong vendor relationship skills and the ability to represent the department's interests in vendor management services.
  • Strong communication skills and demonstrated experience managing and influencing diverse stakeholders.
  • Excellent interpersonal and representational skills, with the ability to build and maintain strong relationships and undertake complex negotiations across internal and external stakeholders.

 

Duties and responsibilities

 

The key duties of the position include:

  • Provide accountable leadership and undertake management of a section of technical staff including APS, contractors, and services providers. This includes managing and delivery a complex program of ICT work, supporting production systems, workforce planning, building a positive culture and investing in staff capability to ensure a supportive and high performing environment.

 

This role will be expected to:

 

  • Manage vendor relationships and represent the department's interests in vendor managed services.
  • Provide timely and accurate advice both verbally and in writing, responding to tasking and enquiries and managing due dates.
  • Actively lead and participate as a member of the Branch Leadership Team to foster diversity, flexibility, staff well-being, collaboration, and continuous learning as a foundation for success.
  • Build and maintain long term strategic and collaborative relationships with diverse stakeholders to ensure successful outcomes for the department.

 

Additional information

 

The following is also considered highly beneficial: 

  • Industry-recognised qualifications in SIAM and ITIL and/or in-depth professional experience over a significant period of time.
  • Experience working with ITIL, Prince and/or SAFE methodologies, including Change Management, Incident and Problem Management process, and project management.

 

How to apply

 

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 01/12/2024 at 11:59pm (midnight) AEST  – Late applications will not be accepted.

 

As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:

  • How your skills, knowledge, and experience will be relevant to this role

  • Why you are interested in the role and what you can offer us

  • Any specific examples or achievements that demonstrate your ability to perform the role.

 

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 135173 in the document footer.

 

​​​​​​​Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

 

Eligibility

 

To be eligible for the position you must be an Australian Citizen.

 

The successful candidate will be required to obtain and maintain a Negative Vetting Level 1 (AGSVA) security clearance, and:
 

  • ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
  • Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.
     

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.  

 

Diversity and inclusion

 

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

 

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

 

Technical assistance

 

For technical enquiries please call or email for assistance:

 

 

Please include any applicable screen captures, a response will be provided during business hours.

 

Notes

 

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

 

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

 

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers

 

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.

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