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Enterprise Business Solutions (EBS) Platform & Change Support

Job Req ID

Home Affairs - 134516

 

Location

ACT 

 

Classification

APS Level 5 - $80,748.00 and $87,572.00 plus 15.4% super (part time pro-rata)

 

Employment Type

Ongoing (Permanent), Full-time 

 

Flexible work

Flexible arrangements considered 

 

Contact Officer

Lisa Barresi on 0435657051 or lisa.barresi@homeaffairs.gov.au 

 

Applications close on 31/10/2024 at 11:59pm AEDT (midnight) - Late applications will not be accepted.

 

About our opportunity

 

This process is being used to fill up to 2 immediate vacancies. A merit pool may be established and used to fill similar vacancies for up to 18 months. 

 

About our team

 

GM Technology & Major Cap Group | ICT Division | Traveller Cargo & Trade Systems | Enterprise Business Solutions

 

The Enterprise Business Solutions (EBS) Section supports the automation of business process management (BPM) for the Department of Home Affairs via the delivery of ICT business solutions on enterprise-wide strategic platforms. These strategic Pega Platforms for Home Affairs, facilitate the streamlining and automation of repeatable business activities, allowing staff to re allocate their time to perform more valuable tasks.

 

The Section achieves its goals and deliver on its objectives through:

  • The establishment and ongoing management of strategic enterprise-wide platforms for the Department

  • The delivery of enterprise capability (applications) to support strategic business solutions along with the provision of technical support for the applications and platforms

  • The promotion of enterprise-wide quality engineering through Pega Best Practice design guidance and Pega Design and Development reviews via the Pega Quality & Enablement Centre of Excellence

  • The development of internal capability and provision of training and enablement for the Pega community across the Department - building a network of skilled APS Pega resources internally and supporting overall capability across government.

 

Please visit our website for more information about the Department of Home Affairs or Australian Border Force

 

Our ideal candidate

 

The EBS Platform & Change Support will contribute to and coordinate contract and program administration support to the section as required. This may include managing incoming mailbox correspondence, managing invoices and accounts payable functions in SAP, supporting contract management, change and platform administrative support. This includes working independently or under limited guidance.

 

This role provides Business hours coverage across the working week.

 

Duties and responsibilities

 

  • Liaise with internal and external stakeholders to facilitate project delivery.

  • Co-ordinate and participate in contract management including developing scope, managing tendering processes and monitoring contract performance.

  • Process analytical results and present data into formats suitable for interpretation.

  • Assist with risk assessment and risk management activities for a project or program.

  • Manage expenditure, analyse and report on financial information.

  • Approve or certify payments, entitlement and other forms of expenditure with appropriate delegation.

  • Reconcile invoices and initiate investigation where necessary.

  • Provide advice and technical expertise in specific areas of project activities.

  • Maintain expert knowledge in relevant areas and technical expertise to guide project and programme activities.

  • Coordinate incoming mailbox correspondence and draft responses to external and internal stakeholders

  • Provide support to the projects team as required

  • Monitor contractor expenditure, review and report as required and assist in drafting documents

  • Verify invoices by interrogating departmental systems and ensuring invoices comply with contractual obligations

  • Providing secretariat support by taking minutes, updating actions registers, coordinating meeting schedules and distributing relevant information to attendees or uploading relevant information to Share point

  • Providing change support with relevant change management tasks and activities as well as provide assistance with platform support, as required.

  • Assist with ad hoc activities as required to support team.

  • Working collaboratively and flexibly within the team to deliver quality outcomes in a diverse, challenging and rewarding environment of competing priorities.

  • Other duties as directed.

 

Additional information

 

  • General administrative skills.

  • Sound organisational and communication skills.

  • Ability to deal with diverse stakeholder group. 

  • Communicates confidently and presents verbal and written messages in a clear, concise and articulate manner.

  • Demonstrates high level accuracy and attention to details in the processing and recording of information.

  • Ability to self-manage in a complex, changing environment with a high workload.

  • Demonstrates critical thinking and problem solving with a solution focused approach.

  • Undertake assurance activities to ensure service providers are meeting their contractual and financial obligations.

  • Undertake accurate financial data entry into SAP and SAPGUI.

  • Experience in using, or the ability to quickly acquire the knowledge to use various systems which include Project Management, IT Change Management and Financial systems.

  • Develop and maintain productive working relationships with internal colleagues and external stakeholders including contracted providers.

 

Skills

  • Strong Customer Service and stakeholder engagement skills
  • Quick learner
  • Excel
  • Demonstrated financial experience and capability, including SAP
  • Relevant/recent experience with Information Communication Technology (ICT) and infrastructure project management and delivery
  • Experience with coordination and or management of activities that contribute to a time-critical deliverable.

 

Desirable

  • Project Management Experience.

  • ITL4 Foundation Certification - IT Service Management

  • Software Life Cycle Management experience.

  • Experience with procurement and or contract management within Government.

 

How to apply

 

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 31/10/2024 at 11:59pm (midnight) AEST  – Late applications will not be accepted.

 

As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:

  • How your skills, knowledge, and experience will be relevant to this role

  • Why you are interested in the role and what you can offer us

  • Any specific examples or achievements that demonstrate your ability to perform the role.

 

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 134516 in the document footer.

 

Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

 

Eligibility

 

To be eligible for the position you must be an Australian Citizen.

 

The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:
 

  • ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
  • Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.
     

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.  

 

Diversity and inclusion

 

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

 

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

 

Technical assistance

 

For technical enquiries please call or email for assistance:

 

 

Please include any applicable screen captures, a response will be provided during business hours.

 

Notes

 

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

 

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

 

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers

 

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.

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