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Enterprise Business Solutions Pega Business Analyst & Pega System Developer

Job Req ID

Home Affairs - 134579

 

Location

ACT 

 

Classification

APS Level 5 - $80,748.00 and $87,572.00 plus 15.4% super (part time pro-rata)

 

Employment Type

Ongoing (Permanent), Full-time / Part-time 

 

Flexible work

Flexible arrangements considered 

 

Contact Officer

Lisa Barresi on 0435657051 or lisa.barresi@homeaffairs.gov.au 

 

Applications close on 12/12/2024 at 11:59pm AEDT (midnight) - Late applications will not be accepted.

 

About our opportunity

 

This process is being used to fill up to 2 immediate vacancies. A merit pool may be established and used to fill similar vacancies for up to 18 months. 

 

About our team

 

GM Technology & Major Cap Group | ICT Division | Traveller Cargo & Trade Systems | Enterprise Business Solutions

 

The Enterprise Business Solutions (EBS) Section supports the automation of business process management (BPM) for the Department of Home Affairs via the delivery of ICT business solutions on enterprise-wide strategic platforms. These strategic Pega Platforms for Home Affairs, facilitate the streamlining and automation of repeatable business activities, allowing staff to re allocate their time to perform more valuable tasks.

 

The Section achieves its goals and deliver on its objectives through:

  • The establishment and ongoing management of strategic enterprise-wide platforms for the Department

  • The delivery of enterprise capability (applications) to support strategic business solutions along with the provision of technical support for the applications and platforms

  • The promotion of enterprise-wide quality engineering through Pega Best Practice design guidance and Pega Design and Development reviews via the Pega Quality & Enablement Centre of Excellence

  • The development of internal capability and provision of training and enablement for the Pega community across the Department - building a network of skilled APS Pega resources internally and supporting overall capability across government.

 

Please visit our website for more information about the Department of Home Affairs or Australian Border Force

 

Our ideal candidate

 

Enterprise Business Solutions (EBS) Pega Business Analyst

Working within the EBS Pega delivery team, the EBS Pega Business Analyst assists with the development of applications in the EBS Pega Platform and Cloud Pega Platform (CPP). They define requirements and assist with workflow design, including inter-application interactions between the platform and other systems. They also assist with the design of structured Pega applications that meet business requirements.

 

This role reports to the EBS Director, they will also be mentored by a Senior Business Analyst, who will play a key role in their ongoing Pega skills development.

 

On-call work will be required for this role in addition to Business hours coverage.

 

Enterprise Business Solutions (EBS) Pega System Developer

Working within the EBS Pega delivery team, the EBS Pega System Developer assists with the development of applications in the EBS Pega Platform and Cloud Pega Platform (CPP). They design and build the technical components of Pega applications and provide the technical expertise to validate specifications developed by Business Architects, using these to design and build the applications used by other areas of the Department.

 

This role reports to the EBS Director, they will also be mentored by a Senior Pega System Developer, who will play a key role in their ongoing Pega skills development.

 

On-call work will be required for this role in addition to Business hours coverage.

 

Duties and responsibilities

 

EBS Pega Business Analyst

  • Assists with organising meetings with Managers and Stakeholders to gather and document business processes and requirements to meet the needs of both.

  • Identify and document business requirements (of application functionality), user stories, user cases and process design in Pega as required. Assist with the completion of any documentation remediation as required.

  • Understand and apply Pega best practice design standards to deliver robust applications.

  • Perform Design activities to understand and elaborate on business requirements under guidance from more senior members of the team.

  • Ensure that the system design balances functional, service quality and systems management requirements and review others' systems design to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology.

  • Assist in the planning and execution of business stakeholder user workshops.

  • Author and develop user specification that outline how end users will use the application.

  • Link specifications to implementation artefacts, requirements and objectives within Pega.

  • Provide guidance and assistance to testers to ensure understanding of specifications and answering design enquiries.

  • Assist with the design of workflows that meet operational objectives as required.

  • Work with delivery teams to elaborate on technical artefacts needed in Pega.

  • Interpret and apply findings of research and analysis to problems and provide contextualised practical solutions to work issues.

  • Receive, resolve or escalate incidents and requests for support, following agreed procedures.

  • Maintain network and application support processes, and check that all requests for support are dealt with according to agreed procedures.

  • Assist in the investigation and resolution of network problems and issues, assist with specified maintenance procedures for networks and applications.

  • Monitor actions to investigate and resolves incidents and problems in systems and services; assist with the implementation of agreed remedies and preventative measures.

  • Provides advice and recommendations on how the business would like the application to function to developers building the application.

  • Provides advice and recommendations to the team based on knowledge of existing policies and procedures for Pega application design.

 

EBS Pega System Developer

  • Use Pega system capabilities to develop and deliver Pega application components addressing business requirements.
  • Undertake regular and timely unit testing on built application units as needed.
  • Work with Pega Business Analyst to understand and validate business requirements and specifications using the Pega tool.
  • Attend user design workshops.
  • Apply best practice in system development
  • Document and review design approaches with the team.
  • Remediate defects and issues, implement design recommendations for application components.
  • Conduct build review self-assessments and peer assessments.
  • Support transition to service artefacts and activities as required.
  • Provide advice and recommendations on the development of Pega applications to the team based on knowledge of existing policies and procedures for Pega application design and build.
  • Apply project management methodologies to plan, organise and control resources to deliver specific goals or objectives.
  • Develops work plans for short-term team objectives.
  • Undertake research to identify, analyse and review requirements, issues and problems.
  • Apply knowledge to recognise and comprehend potential issues and develop workable solutions.
  • Modifying and creating routine and non-routine messages to diverse audiences.
  • Involve stakeholders in decision-making processes, developing agreement or understanding on issues of concern.
  • Interpret and apply findings of research and analysis to problems and provide contextualised practical solutions to work issues.

 

Additional information

 

Enterprise Business Solutions (EBS) Pega Business Analyst

Formal qualification in one or more of the following areas, or equivalent Pega experience:

  • Business
  • Business Management
  • ICT
  • Engineering
  • Mathematics
  • Fostering a culture of continuous improvement
  • Willingness to learn new skills on the Pega platform
  • Ability to work well as part of a team
  • Existing Pega Business Analyst Certification and Pega System Developer Certification, or willingness to become certified within 6 months of commencement
  • Undertake research to identify, analyse and review requirements, issues and problems
  • Apply knowledge to recognise and comprehend potential issues and develop workable solutions
  • Written and verbal communication
  • Attention to detail
  • Provide guidance and mentorship to more junior team members
  • Modifying and creating routine and non-routine messages to diverse audiences
  • Involve stakeholders in decision-making processes, developing agreement or understanding on issues of concern
  • Interpret and apply findings of research and analysis to problems and provide contextualised practical solutions to work issues
  • Understanding of applications development
  • Understanding of Agile delivery methods
  • Experience in gathering and recording user requirements and specifications
  • Ability to investigate operational needs and problems and contribute to the recommendation of improvements
  • Ability to specify and document business requirements.

 

Enterprise Business Solutions Pega System Developer

Certificate, or equivalent experience, in any of the following areas, or 12 months experience at the Junior Pega System Developer level:           

  • Business
  • Business Management
  • ICT
  • Engineering
  • Mathematics
  • Existing Pega System Developer Certification and Pega Business Analyst Certification, or willingness to become certified within 6 months of commencement
  • Work towards a Senior Pega System Developer Certification within 12 months of achieving base certification
  • Undertake research to identify, analyse and review requirements, issues and problems
  • Apply knowledge to recognise and comprehend potential issues and develop workable solutions
  • Written and verbal communication
  • Attention to detail
  • Fostering a culture of continuous improvement
  • Willingness to learn new skills on the Pega platform
  • Ability to work well as part of a team
  • Provide guidance and mentorship to more junior team members
  • Supervise junior members of the team, provide guidance and/or quality assurance
  • Modifying and creating routine and non-routine messages to diverse audiences
  • Involve stakeholders in decision-making processes, developing agreement or understanding on issues of concern
  • Interpret and apply findings of research and analysis to problems and provide contextualised practical solutions to work issues
  • Understanding of quality assurance in design and development
  • Knowledge relating to Pega and its use in the Department
  • Understanding of object oriented design principles
  • Experience in using the Pega platform for application development
  • Ability to design applications and application components for larger systems
  • Ability to design, code, test, resolve defects, and document simple programs.

 

How to apply

 

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 12/12/2024 at 11:59pm (midnight) AEST  – Late applications will not be accepted.

 

Stage 1: Application

As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:

  • How your skills, knowledge, and experience will be relevant to this role

  • Why you are interested in the role and what you can offer us

  • Any specific examples or achievements that demonstrate your ability to perform the role.

 

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 134579 in the document footer.

 

Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

 

Stage 2: 

Shortlisted candidates will be invited to complete a psychometric test.

 

Stage 3: Interview

If you are successful at Stage 2 you will progress to the Interview stage. You will be notified via email regarding the Interview details.

 

Eligibility

 

To be eligible for the position you must be an Australian Citizen.

 

The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:
 

  • ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
  • Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.
     

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.  

 

Diversity and inclusion

 

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

 

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

 

Technical assistance

 

For technical enquiries please call or email for assistance:

 

 

Please include any applicable screen captures, a response will be provided during business hours.

 

Notes

 

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

 

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

 

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers

 

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.

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