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Permanent APS3 Section 26 Register - Immigration Group

Job Req ID

Home Affairs - 133737

Location

ACT; NSW; QLD; SA; TAS; VIC; WA

Classification

APS Level 3 - $64,392.00 and $73,981.00 plus 15.4% super (part time pro-rata)

Employment Type

Ongoing (Permanent), Full-time / Part-time

Flexible work

Flexible arrangements available

Contact Officer

Immigration Workforce Coordination at immi.workforce.coord@homeaffairs.gov.au

Applications close on 15/03/2025 at 11:59pm AEST (midnight) - Late applications will not be accepted.

About our opportunity

You must already be an APS3 in the Australian Public Service employed in an ongoing role to apply for this position. More information on section 26 transfers can be found here: Employee movement between APS agencies | Australian Public Service Commission (apsc.gov.au)

About our team

Immigration / Various sections

Immigration Group is responsible for administering Australia's Permanent and Temporary Migration Programs, people smuggling policy and implementation, and the Refugee and Humanitarian Program and Settlement Programs. The Group delivers status resolution in detention and the community and manages the Department's client facing services and information services. It also provides policy advice on national impacts of migration, citizenship, people mobility, and delivers citizenship, social cohesion and multicultural programs. The Group also leads on implementing Government's proposed policy shifts needed to reform the migration system.

Please visit our website for more information about the Department of Home Affairs

Our ideal candidate

You must already be an APS3 in the Australian Public Service employed in an ongoing role to apply for this position.

Our ideal candidate will be a team player who enjoys working in a dynamic and evolving environment. You must possess strong written and verbal communication skills and have the ability to work under pressure whilst remaining calm in stressful situations. You must be able to positively contribute in a team environment, displaying integrity and high ethical standards. You must possess good judgement and pay careful attention to detail in order to make lawful decisions confidently, while undertaking analysis and drawing accurate conclusions based on evidence. You must also work collaboratively with others in order to deliver efficient and accurate workplace outcomes. You must be competent with Microsoft Office Suite and have the ability to quickly learn departmental IT systems, legislation and policy.

The Department of Home Affairs has offices located all over Australia, including in:

Parramatta, New South Wales
Melbourne, Victoria
Perth, Western Australia
Adelaide, South Australia
Hobart, Tasmania
Brisbane, Queensland
Belconnen or Civic, Australian Capital Territory.

You must be able to physically attend an office listed above. If an opportunity arises for you to move to a role in another state, relocation costs will be at your own expense.

Duties and responsibilities

You must already be an APS3 in the Australian Public Service employed in an ongoing role to apply for this position. You will transfer at the APS3 level from your current Department to the Department of Home Affairs, Immigration Group. You will typically work in one of the following roles:

Visa and Citizenship Decision Makers at the APS3 level undertake a range of tasks to assist with processing visa and citizenship applications. This may include record keeping, managing mailboxes and providing responses to clients whilst working under general supervision to assess and decide certain visa and citizenship applications. Using departmental systems, officers review a range of supporting documents and information, to assess applications in line with established policies and procedures to make lawful decisions.
Administrative Support Officers may perform a range of administrative tasks, including data entry, responding to enquiries by phone or email, drafting correspondence using templates, managing email mailboxes, supporting day to day operations, and other general administrative duties. They will establish and maintain effective working relationships with a range of internal and external clients and stakeholders.
Program Advice and Support Officers contribute to the service delivery of a program, including assisting with reporting and communications activities. They will develop and maintain productive working relationships through day-to-day engagement and collaboration with stakeholders, responding to straightforward enquiries via email or phone and providing routine advice to clients and stakeholders.
Customer Support Officers, Call Centre Officers and Client Liaison Officers are all customer advice and service roles providing timely and accurate advice and answers to stakeholders in response to enquiries and requests in support of Departmental programs. This may include being the first point of contact via face-to-face, phone, email, correspondence, live chat or social media. Duties may also include guiding clients to preferred lodgement enquiry channels

Additional information

How to apply

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 15/03/2025 at 11:59pm (midnight) AEST – Late applications will not be accepted.

Please provide a one-page Applicant Response and include specific examples to explain how your experience, skills and qualifications make you a good fit for Immigration Group.

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 133737 in the document footer.

Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

Eligibility

To be eligible for the position you must be an Australian Citizen and you must already be an APS3 in the Australian Public Service employed in an ongoing role.

The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance and an Employment Suitability Clearance (ESC).

Diversity and inclusion

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Technical assistance

For technical enquiries please call or email for assistance:

Email: recruitment@homeaffairs.gov.au
Phone: 1300 793 883 (within Australia) or +61 2 6196 0444 (outside of Australia)

Please include any applicable screen captures, a response will be provided during business hours.

Notes

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.

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