Service Delivery Officer

Job Req ID

Home Affairs - 136730

Location

ACT 

 Employment Type

Ongoing (Permanent), Full-time 

Classification

APS Level 6 - $94,563.00 and $107,713.00 plus 15.4% super (part time pro-rata)

Contact Officer

Marlene Valenzuela at marlene.valenzuela@homeaffairs.gov.au  

Office Arrangements

Flexible; Onsite  - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.
 

Applications close on 27/03/2025 at 11:59pm AEDT (midnight) - Late applications will not be accepted.

About our opportunity

This process is being used to fill 1 immediate position/s. 

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA.
 

About our team

GM Technology & Major Cap Group | Cyber Risk Services | Cyber Risk Services | Service Delivery Management

The Cyber Risk Services Branch is responsible for leading and shaping cyber resilience in all aspects of Home Affairs and ABF business design and operations. Its mission is to protect our information and operations and securely enable business change. The branch focuses on five key strategic functions to manage cyber security risk:

• The identify function develops an organisational understanding to manage cyber security risks to systems, assets, data and capabilities
• The protect function develops and implements the appropriate safeguards to ensure the delivery of critical services
• The detect function develops and implements the appropriate activities to identify the occurrence of a cyber-security event
• The respond and recover function develops and implements the appropriate activities to take action regarding a detected cyber security event, and provide resilience and to coordinate the restoration of any capabilities or services that were impaired due to a cyber-security event
• They govern and assure function directs, monitors and reports on the security posture of the Department.

Please visit our website for more information about the Department of Home Affairs or Australian Border Force

Our ideal candidate

The APS6 Service Deliver Officer position within the Cyber Engagement and Delivery Section, is a full-time ongoing role based in Canberra.

They will manage stakeholder relationships, Cyber project deliverable timelines and work in the delivery of key bodies of work and strategies, which support the Branch.

The role requires a very broad range of skills including, but not limited to, highly developed communications skills, written and verbal, excellent stakeholder engagement skills, financial management and human resource management skills and have a good understanding of what Cyber Security entails within Government departments.

Duties and responsibilities

• Manage the delivery and quality assurance of communication products to the Department and other Government Agencies
• Produce and facilitate the production of collaborative strategic and service delivery products
• Prioritise requests for products and services offered by Cyber Delivery Management Office from various stakeholders in consultation with the Director of Cyber Engagement and Delivery
• Provide representation at key stakeholder engagement activities
• Effectively manage competing priorities and strategic directions when achieving team planning and service delivery outcomes in line with agency goals and objectives
• Manage dissemination of communications and reports through a range of platforms and to a range of audiences.

Additional information

The following are highly desirable for the role:
 

• Tertiary and/or industry qualifications in any of the following domains Communications, Marketing, Project Management, Humanities and Social Sciences, Cyber Security or ICT.
• Ability to quickly gain knowledge relating to a range of technologies.

How to apply

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 27/03/2025 at 11:59pm (midnight) AEDT  – Late applications will not be accepted.

As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:

• How your skills, knowledge, and experience will be relevant to this role
• Why you are interested in the role and what you can offer us
• Any specific examples or achievements that demonstrate your ability to perform the role

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 136730 in the document footer.

Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

Eligibility

To be eligible for the position you must be an Australian Citizen.

The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:
 

• ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
• Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.
   

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.  

Diversity and inclusion

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Technical assistance

For technical enquiries please call or email for assistance:

• Email: recruitment@homeaffairs.gov.au
• Phone: 1300 793 883 (within Australia) or +61 2 6196 0444 (outside of Australia)

Please include any applicable screen captures, a response will be provided during business hours.

Notes

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.