Travel Officers

Job Req ID

Home Affairs - 135692

Location

ACT 

 Employment Type

Ongoing (Permanent), Full-time 

Classification

APS Level 5 - $80,748.00 and $87,572.00 plus 15.4% super (part time pro-rata)

Contact Officer

laura kurth - Laura.kurth@homeaffairs.gov.au  

Office Arrangements

Flexible  - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.
 

Applications close on 30/01/2025 at 11:59pm AEDT (midnight) - Late applications will not be accepted.

About our opportunity

This process is being used to fill 2 immediate position/s. 

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA.
 

About our team

Chief Operating Officer | Finance Division | Financial Operations | Financial Systems, Fleet and Travel

The Business Travel Team is part of the Financial Systems, Fleet and Travel Section within the Finance Operations Branch. The Business Travel Team is responsible for delivering a helpdesk telephone support connect service for international and domestic travel and sponsored passports for Department of Home Affairs and the National Emergency Management Agency (NEMA). 

The Business Travel Team is responsible for the departments travel policies, procedures and related reference materials, and reports on compliance with the Whole of Australian Government (WoAG) contracts and policies under the Travel Management Services arrangement.  A key aspect of the role is to ensure official travel is compliant with relevant legislative and policy requirements when undertaken. 

The Travel team engages with a range of internal and external stakeholders regarding business operational requirements with credibility and professionalism to meet the business travel needs of the Department and NEMA.
Reporting to the Travel Supervisor, Travel Officers works both independently and as a part of a team to provide travel helpdesk support and assistance.  
 

Please visit our website for more information about the Department of Home Affairs or Australian Border Force

Our ideal candidate

The ideal candidate will:

• Possess excellent communication skills and the ability to respond to clients in a professional and timely manner is a business imperative for this role
• Possess sound data analysis skills, financial knowledge including procurement and contract management principles and general finance applications and treatments
• Possess sound judgement and decision-making skills, and an ability to manage time workload, workflow and competing priorities and interests often within set time frames
• Possess knowledge of, or experience with SAP Travel Systems, HR/Financial Policy (or ability to obtain) 
• Possess knowledge of, or experience in Management of WoAG Contracts, Travel industry (or ability to obtain).
• Ensure compliance with legislative frameworks, mission and policy requirements are maintained.

Duties and responsibilities

• Acquire a good understanding of travel related policies and guidelines and assist in the management of day-to-day travel tasks and activities specific to the domestic and international roles
• Provide travel helpdesk support via emails and telephone, and financial treatments and reconciliations of travel transactions including staff travel debts
• Provide administrative support through supportive internal and external stakeholder engagement, and contracted service providers for flights, accommodation and airline providers, and resolve disputes, sensitive/complex matters
• Provide advice and technical expertise to travellers and travel arrangers and delegates including Expense Eights, SAP systems and Travel Management Services Supplier systems
• Manage internal compliance records, travel allowance acquittals, internal audits and functionality of travel related financials systems including identifying and escalating systems issues and improvement initiatives
• Assist in reviewing, updating and/or developing travel related policies and procedural guidelines as required in line with the WoAG contract arrangements
• Supervise and mentor staff as required
• Other duties as required.

How to apply

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 30/01/2025 at 11:59pm (midnight) AEDT  – Late applications will not be accepted.

As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, duties and responsibilities outlining:
•    How your skills, knowledge, and experience will be relevant to this role
•    Why you are interested in the role and what you can offer us
•    Any specific examples or achievements that demonstrate your ability to perform the role

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 135692 in the document footer.

Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

Eligibility

To be eligible for the position you must be an Australian Citizen.

The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:
 

• ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
• Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.
   

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.  

Diversity and inclusion

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Technical assistance

For technical enquiries please call or email for assistance:

• Email: recruitment@homeaffairs.gov.au
• Phone: 1300 793 883 (within Australia) or +61 2 6196 0444 (outside of Australia)

Please include any applicable screen captures, a response will be provided during business hours.

Notes

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.