Visa Support Centre Officer

Job Req ID

Home Affairs - 132070

Location

ACT 

Classification

APS Level 5 - $80,748.00 and $87,572.00 plus 15.4% super (part time pro-rata)

Employment Type

Ongoing (Permanent), Full-time 

Flexible work

Flexible arrangements considered 

Contact Officer

Ben Cuttriss on 02 5127 7723 or ben.cuttriss@homeaffairs.gov.au 

Applications close on 02/05/2024 at 11:59pm AEST (midnight) - Late applications will not be accepted.

About our opportunity:

This process is being used to fill up to 2 immediate vacancies. A merit pool may be established and used to fill similar vacancies for up to 18 months. 

About our team:

Immigration | Immigration | SD Visa Support Centre | Visa Support Centre

Do you want to join a dynamic team where you exercise decision-making delegations to contribute to the management of Australia's visa programs?

Are you interested in processing a wide variety of visas to support clients and range of stakeholders across the Australian Government? 

Look no further than the Visa Support Centre (VSC)!

The VSC is a visa operational response capability within Immigration Operations Group. We provide 24/7 support to the global visa processing network to resolve urgent visa escalations for our stakeholders.

As a VSC Officer, you will work as part of a small shift team of experienced visa processing officers. Your shift could start with resolving sensitive and urgent visa matters, including where action needs to be taken outside of normal business hours. You could also provide visa processing support to one of our overseas processing areas to help keep delivery of their visa programs on track. You might finish your shift by resolving enquiries from visa applicants, reducing the need for those clients to contact the Department again.

You might also be supporting the whole of Government crisis response framework to coordinate and deliver the visa components of crisis response. Some examples include the conflict in Ukraine, the Hamas-Israel conflict, and the evacuations from Afghanistan.

Please visit our website for more information about the Department of Home Affairs or Australian Border Force

Our ideal candidate:

• Is a team player with the ability to maintain productive working relationships with a range of internal and external stakeholders who sometimes have competing priorities 
• Has strong written and oral communication skills, and attention to detail
• Can act decisively, and demonstrates impartiality and fairness when assessing information
• Is resilient in the face of change and willing to take on new challenges
• Is able to understand and apply complex legislation and policy to deliver visa outcomes.

Duties and responsibilities:

Working within a small team, you will:

• work under limited direction to assess and determine visa applications in line with relevant legislation and policy
• make lawful decisions confidently and decisively; demonstrating sound judgement and logical reasoning, accountability for decisions and actions
• engage responsibly with risk, seeking relevant information to resolve or refer issues; consider problems from a range of perspectives, leveraging experience and other resources to assist in identifying solutions
• manage client enquiries or escalated visa applications through to resolution, including drawing on input from others and escalating on a 'need to know' principle when required
• demonstrate flexibility and initiative; including assisting with other related work to support VSC objectives when required, such as preparing briefings, internal minutes etc.

Additional information:

These positions are designated full-time shift work roles, and the occupants are required to perform duties on a roster, including mornings (6am commencement), evenings (12midnight finish), weekends and public holidays. Shift work penalties apply.

How to apply:

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 02/05/2024 at 11:59pm (midnight) AEST  – Late applications will not be accepted.

Shortlisted candidates will be invited to complete an online capability assessment. This could measure Cognitive Aptitude, Personality or, Emotional Intelligence.

It is strongly encouraged that all potential candidates complete the following sample assessments to gain a clear understanding of the requirements:

• Aptitude

• Personality

• Emotional Intelligence
   

For more information about Criteria aptitude testing including tips on how to prepare please visit https://www.criteriacorp.com.au/candidates/how-to-prepare.

As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:

• How your skills, knowledge, and experience will be relevant to this role

• Why you are interested in the role and what you can offer us

• Any specific examples or achievements that demonstrate your ability to perform the role.

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 132070 in the document footer.

Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

Eligibility:

To be eligible for the position you must be an Australian Citizen.

The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance and an Employment Suitability Clearance (ESC).

Diversity and inclusion:

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Technical assistance:

For technical enquiries please call or email for assistance:

• Email: recruitment@homeaffairs.gov.au
• Phone: 1300 793 883 (within Australia) or +61 2 6196 0444 (outside of Australia)

Please include any applicable screen captures, a response will be provided during business hours.

Notes:

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.