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Detention Status Resolution & ABF Removals Operations Officers

Job Req ID

Home Affairs - 137691

 

Location

NSW; QLD; SA; VIC; WA 

 

Employment Type

Ongoing (Permanent), Full-time 

 

Classification

APS Level 5 - $84,228.00 and $91,809.00 plus 15.4% super (part time pro-rata)

 

Contact Officer

Chloe Bereth on 08 9415 9487 or chloe.bereth@homeaffairs.gov.au  

 

Office Arrangements

Onsite; Flexible; Hybrid  - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.
 

Applications close on 12/06/2025 at 11:59pm AEST (midnight) - Late applications will not be accepted.

 

About our opportunity

 

This process is being used to fill 10 immediate positions. 

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in NSW; ACT; NT; QLD; SA; TAS; VIC; WA.
 

About our roles

 

Department of Home Affairs - Detention Status Resolution Section (NSW, QLD, SA, VIC, WA)

 

The Status Resolution Network (SRN) within the Department of Home Affairs delivers targeted services to people seeking to resolve their immigration status while in the community or held detention. The SRN contributes to the integrity of Australia's migration program by facilitating immigration outcomes for non-citizens, while managing risk to the community. These non-citizens are often at the end of their immigration pathway, and can fall into higher risk categories with vulnerabilities or character concerns that need to be intensively managed.  

Detention Status Resolution Officers (DSROs) occupy unique positions based at Immigration Detention Centres (IDCs) in Australia. They contribute to migration program integrity through proactive identification, management and resolution of detainees' immigration status whilst reducing risk of physical, economic and social harm to the Australian community. Detention Status Resolution Officers use a range of tools and services to ensure cases progress to a status resolution outcome in a lawful, timely and appropriate manner.  

Detention Status Resolution Officers undertake complex activities, under limited direction, to address and resolve barriers impacting a detainee's immigration status. DSROs manage a caseload of detainees and are their key point of contact with the department. Among other duties, DSROs are required to work directly with detainees to undertake interviews, ensure applications are complete, obtain further information where necessary, and provide ongoing liaison and support to empower them in resolving their status resolution barriers.

 

Duties and Responsibilities:

 

  • Interview and relay complex and difficult messages in relation to immigration pathways to detainees with a view to resolving their immigration status
  • Engage with a range of internal and external stakeholders at level regarding case progression and represent the Department more broadly with professionalism and tact
  • Develop and implement detainee case plans that outline expected case management pathways and key events along that pathway, identifying risk and opportunities
  • Maintain accurate records of a broad range of cases and update internal tools and systems in order to keep clear and legal audit trails for internal and external scrutiny
  • Participate in internal forums or respond to requests to provide context and information on detainee's cases being managed whilst identifying and escalating sensitive cases and issues where appropriate.

 

Australian Border Force - Removal Operations Section (Villawood, NSW)

 

The Australian Border Force (ABF) is an operationally independent body within the Department of Home Affairs and is Australia's front line border law enforcement agency and Australia's customs service. The ABF delivers critical border protection and national security outcomes while facilitating the movement of people and goods across the border. The ABF's mission is to protect Australia's border and enable legitimate travel and trade. 
Removals Officer's roles encompass a range of duties and activities that include the safe and lawful removal of unlawful non-citizens (UNC) from Australia under the Migration Act 1958 (the Migration Act). The job role of a Removal Officer encompasses a range of duties and activities that include the safe and lawful removal of unlawful non-citizens (UNCs) from Australia under the Migration Act 1958 (the Migration Act).

A Removal Officer uses their detailed knowledge of relevant legislation, powers and departmental policies to ensure that removals are undertaken lawfully and are compliant with duty of care requirements and international standards. Officers work in close collaboration with a variety of internal and external stakeholders to coordinate and execute removal plans, including utilisation of well-developed interpersonal skills that allow them to communicate effectively with a variety of stakeholders and build relationships that support the removal process.

 

Duties and Responsibilities:

 

  • Gather and analyse information and data to assist the team and contribute to operational outcomes
  • Develop and maintain stakeholder relationships with internal ABF and Department areas
  • Contribute to the planning and setting of timelines, manage effort and resources, to achieve assigned tasks and outcomes
  • Undertake operational reporting and briefings
  • Deal with competing deadlines and priorities while working with limited direction, including under operational command principles to deliver the support required for the effective conduct of the ABF's operations for removals officers.

 

For further information about the roles, please refer to the position description - Detention Status Resolution Officer (SRO)


Please visit our website for more information about the Department of Home Affairs or Australian Border Force.

 

Our ideal candidate

 

  • Demonstrates the ability to understand, interpret and apply legislation and policy to resolve complex enquiries
  • Demonstrates the ability to undertake a logical and balanced decision making process and provide justification for that decision within defined parameters
  • Demonstrates the ability to adapt communication style to client or situation - well-developed interpersonal skills to facilitate and promote positive interactions with detainees, peers and stakeholders
  • Demonstrates the ability to deal with competing deadlines and priorities while working with limited direction. Including under operational command principles to deliver the support required for the effective conduct of the ABF's operations for removals officers
  • Shows initiative, flexibility, resourcefulness, resilience and the ability to work effectively both independently and as part of a team.

 

How to apply

 

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 12/06/2025 at 11:59pm (midnight) AEST  – Late applications will not be accepted.

 

As part of your application, you will be required to prepare and submit a statement of claims response document (250 words per capability, one page in total) addressing the following capabilities:

 

  • Supports productive working relationships
  • Display personal drive and integrity
  • Communicates with influence


Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 137691 in the document footer.

Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

 

Eligibility

 

To be eligible for the position you must be an Australian Citizen.

 

The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:
 

  • ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
  • Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.
     

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.  

 

Diversity and inclusion

 

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

 

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

 

Technical assistance

 

For technical enquiries please call or email for assistance:

 

 

Please include any applicable screen captures, a response will be provided during business hours.

 

Notes

 

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

 

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

 

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers

 

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.

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