Immigration Case Manager

Job Req ID

Home Affairs - 134240

Location

NSW; ACT; NT; QLD; SA; TAS; VIC; WA 

Classification

APS Level 5 - $80,748.00 and $87,572.00 plus 15.4% super (part time pro-rata)

Employment Type

Ongoing (Permanent), Full-time / Part-time 

Flexible work

Flexible arrangements considered 

Contact Officer

Toni Najdov on 02 8862 6707 

Applications close on 25/11/2024 at 11:59pm AEST (midnight) - Late applications will not be accepted.

About our opportunity

This process is being used to fill several immediate vacancies. A merit pool may be established and used to fill similar vacancies for up to 18 months. 

About our team

Immigration | Character Cancellation & Case Res | Resettlement & Support Programs | Visa Case Management

Case Managers will focus on supporting client reintegration into the community and connecting individuals with appropriate resources and supports. Case Manager will support visa holders adjust to community living, through active engagement and positive interactions.

Case Managers will use a range of case management and risk assessment tools to support engagement and case management and will work actively with community providers to support clients access accommodation, employment, healthcare, community welfare assistance and rehabilitation services.

Case Managers will be the Department's connection to the visa holder and will develop professional relationships with the person. Clients, including vulnerable individuals with complex issues, will receive the appropriate degree of individualised support. Case Managers will engage with a wide range of internal and external stakeholders to monitor, coordinate and manage holistic support and overcome barriers to successful community reintegration and achievement of a status resolution outcome.

Please visit our website for more information about the Department of Home Affairs or Australian Border Force

Our ideal candidate

APS5 Case Managers will case manage visa holders requiring a low to medium level of service, undertake case coordination functions, operate under limited direction, and address and resolve potential issues impacting a client's reintegration into the community and achieving status resolution outcomes.

Case Managers are their key point of contact with the Department and will engage regularly and proactively in-person and via video conferencing and telephone with their allocated client caseload to support positive community reintegration. Case Managers are required to work directly with clients, building productive relationships, while assessing community safety risks posed by the individual and escalating cases as necessary.

Duties and responsibilities

• Applying evidence-based case management practices, including risk assessment tools, ensuring effective and current assessment and planning, and identifying intervention supports to reduce risk
• Motivating and influencing visa holders through case management process, including modelling pro-social behaviours and drawing on strengths-based approaches
• Monitoring client visa conditions compliance and demonstrating assertiveness and confidence in dealing with clients exhibiting challenging behaviours
• Engaging with a range of internal and external stakeholders regarding client reintegration needs and supports and status resolution outcomes and conducting case conferences with stakeholders regarding sensitive and complex cases where appropriate
• Assessing the level of service required to achieve status resolution outcomes including identifying client needs (e.g. health/welfare vulnerabilities) and referring the client to suitable community-based support to overcome the barriers, as appropriate.

Additional information

Case Managers will have or are able to demonstrate:

• Ability to interpret and apply legislation and policy to support case management efforts and resolve highly complex status resolution outcomes
• Ability to work quickly, manage competing priorities effectively and meet tight deadlines
• Ability to conduct complex case assessments to determine a client's immigration status and determining scope of case law assessments
• Analytical and research skills, and experience in compiling complex recommendations
• Have well developed interpersonal, stakeholder management, liaison and negotiation skills
• Displays integrity and a high ethical standard, is self-aware and accountable for own actions
• Ability to synthesise complex information and problem solve with sound judgement
• Ability to build and sustain collaborative relationships with internal and external stakeholders, with cultural awareness and acumen
• Ability to provide support and guidance to team members in a constantly changing, complex and politically sensitive environment
• Experience in client contact and the ability manage their time and appointment schedules effectively to ensure all clients receive quality services.

How to apply

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 25/11/2024 at 11:59pm (midnight) AEST  – Late applications will not be accepted.

As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:

• How your skills, knowledge, and experience will match our ideal candidate profile while referring to the APS5 core capabilities 

• Why you are interested in working as an Immigration Case Manager and what you can bring to the role

• Any specific examples or achievements that demonstrate your ability to achieve your results

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 134240 in the document footer.

Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

Eligibility

To be eligible for the position you must be an Australian Citizen.

The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance and an Employment Suitability Clearance (ESC).

Diversity and inclusion

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Technical assistance

For technical enquiries please call or email for assistance:

• Email: recruitment@homeaffairs.gov.au
• Phone: 1300 793 883 (within Australia) or +61 2 6196 0444 (outside of Australia)

Please include any applicable screen captures, a response will be provided during business hours.

Notes

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.