Immigration Detention Centre Team Manager

Job Req ID

Home Affairs - 137690

Location

VIC; NSW; QLD; SA; WA 

 Employment Type

Ongoing (Permanent), Full-time 

Classification

APS Level 6 - $94,563.00 and $107,713.00 plus 15.4% super (part time pro-rata)

Contact Officer

Kui Grindlay on 03 8682 2216 or kui.grindlay@homeffairs.gov.au  

Office Arrangements

Onsite; Flexible  - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.
 

Applications close on 16/06/2025 at 11:59pm AEST (midnight) - Late applications will not be accepted.

About our opportunity

This process is being used to fill 2 immediate position/s. 

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in VIC; ACT; NSW; NT; QLD; SA; TAS; WA.
 

About our team

Immigration | Character Cancellation & Case Res | Status Resolution Network | Detention Status Resolution

Status Resolution teams based at Immigration Detention Centres are part of the national Status Resolution Network, delivering targeted services to people seeking to resolve their immigration status while in held detention. The teams contribute to the integrity of Australia's migration program by facilitating immigration outcomes for non-citizens, in a timely and lawful manner, while managing risk to the community. These non-citizens are often at the end of their immigration pathway and can fall into higher risk categories with vulnerabilities or character concerns that need to be intensively managed.

Please visit our website for more information about the Department of Home Affairs or Australian Border Force.

Our ideal candidate

• Ability to provide support and guidance to team members in a constantly changing, complex and politically sensitive environment
• The ability to interpret and apply legislation and policy to resolve highly complex enquiries
• The ability to undertake a logical and balanced decision making process and provide justification for that decision within defined parameters
• Ability to adapt communication style to detainee or situation - well-developed interpersonal skills to facilitate and promote positive interactions with clients, peers and stakeholders
• Develop and convey a working understanding of Department of Home Affairs' policies, procedures and guidelines.

Duties and responsibilities

• Lead, coach and mentor Status Resolution Teams of APS4 & APS5 SROs working at Immigration Detention Centres, with decision-making support and performance management
• Relay complex and difficult messages in relation to immigration pathways to detainees individually or in groups
• Engage with a range of internal and external stakeholders regarding case progression and represent the Department more broadly with professionalism and tact
• Undertake regular quality assurance and checking, and provide direction on how to manage detainee's cases and caseloads to teams
• Analyse and report on team performance including caseload reviews and dashboards.

How to apply

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 16/06/2025 at 11:59pm (midnight) AEST  – Late applications will not be accepted.

As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:

• How your skills, knowledge, and experience will be relevant to this role
• Why you are interested in the role and what you can offer us
• Any specific examples or achievements that demonstrate your ability to perform the role.

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 137690 in the document footer.

Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

Eligibility

To be eligible for the position you must be an Australian Citizen.

The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:
 

• ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
• Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.
   

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.  

Diversity and inclusion

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Technical assistance

For technical enquiries please call or email for assistance:

• Email: recruitment@homeaffairs.gov.au
• Phone: 1300 793 883 (within Australia) or +61 2 6196 0444 (outside of Australia)

Please include any applicable screen captures, a response will be provided during business hours.

Notes

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.