Panel Management & Assurance Team

Job Req ID

Home Affairs - 133225






APS Level 5 - $80,748.00 and $87,572.00 plus 15.4% super (part time pro-rata)


Employment Type

Ongoing (Permanent), Full-time 


Flexible work

Flexible arrangements available 


Contact Officer

Pranamika Bansal at 


Applications close on 23/07/2024 at 11:59pm AEST (midnight) - Late applications will not be accepted.


About our opportunity


This process is being used to fill up to 5 immediate vacancies. A merit pool may be established and used to fill similar vacancies for up to 18 months. 


About our team


Chief Operating Officer Group | Chief Operating Officer | Chief Medical Officer | Health Policy and Assurance Branch


The Panel Management and Assurance Team (PMAT) manages the administration of the Department's offshore panel network which conducts immigration medical examinations for Australian visa applicants. The team has a global focus and manages a network of over 600 panel clinics. Team members engage with potential new offshore panel clinics; assess applications for empanelment against departmental requirements; and liaises directly with offshore panel members (including over the phone) to provide support and guidance. Team members also assist panel members to understand their role, by guiding them in the use and interpretation of our departmental policies, procedures and systems to ensure that their service provision meets Australia's health requirements. Team members have responsibility for assuring the activities and addressing the errors identified through a well-established audit and assurance framework which can include onsite assurance and virtual performance reviews. Team members support offshore panel member training through participation in the International Panel Physician Association (IPPA) Summit.


Please visit our website for more information about the Department of Home Affairs or Australian Border Force


Our ideal candidate


  • The ability to build and maintain a positive, productive and supportive team-based environment
  • The ability to work autonomously and proactively while managing competing priorities
  • Strong interpersonal skills to facilitate effective interactions with team members, colleagues, clients and stakeholders including offshore panel physicians
  • Strong written and verbal communication skills, with the ability to convey complex information and communicate with diverse audiences and stakeholders
  • The ability to quickly acquire relevant Migration Health knowledge to support our operations.


Duties and responsibilities


  • Working independently as part of a small team to achieve tasks, manage and deliver projects, including achieving outcomes to support the administration of the offshore panel network
  • Undertaking audit and/or assurance processes, including participating in assurance activities with clinical representatives (this could involve onsite assurance, hosting of virtual performance reviews and meetings) preparing audit/assurance reports, writing up of minutes and action items
  • Working as a part of a small team managing and tracking the performance of health service providers against key performance indicators
  • Managing and responding to complaints about matters related to the operation of the Department's offshore panel network
  • Engaging with offshore physicians and internal stakeholders to support the empanelment of new clinics.


How to apply


Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 23/07/2024 at 11:59pm (midnight) AEST  – Late applications will not be accepted.


As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:

  • How your skills, knowledge, and experience will be relevant to this role
  • Why you are interested in the role and what you can offer us
  • Any specific examples or achievements that demonstrate your ability to perform the role

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 133225 in the document footer.


Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.




To be eligible for the position you must be an Australian Citizen.


The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance and an Employment Suitability Clearance (ESC).


Diversity and inclusion


The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.


RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit:


Technical assistance


For technical enquiries please call or email for assistance:



Please include any applicable screen captures, a response will be provided during business hours.




The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.


The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.


Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at


Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.