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Assistant Director, Content Management and Optimisation

Job Req ID

Home Affairs - 139800

 

Location

NSW; ACT; NT; QLD; SA; TAS; VIC; WA 

 

Employment Type

Ongoing (Permanent), Full-time / Part-time 

 

Classification

Executive Level 1 - $115,443.00 and $134,865.00 plus 15.4% super (part time pro-rata)

 

Contact Officer

Geetha Krishnakumar on GEETHA.KRISHNAKUMAR@HOMEAFFAIRS.GOV.AU  

 

Office Arrangements

Flexible  - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.
 

Applications close on 12/10/2025 at 11:59pm AEST (midnight) - Late applications will not be accepted.

 

About our opportunity

 

This process is being used to fill 1 immediate position. 

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA.
 

About our team

 

DS Executive | Executive Coordination | Media & Communication | Content Management and Optimisation

 

The Media and Communication Branch is responsible for centrally coordinating media enquiries and strategic communications for the Department of Home Affairs. The Branch is comprised of several teams that each deliver important influence and enabling services for Minister’s offices, Senior Public Servants, departmental business areas and client service delivery channels.

 

Content management positions in the Content Management and Optimisation section develop and manage content for online (including websites, Virtual Assistant and Knowledge Management) and phone channels, to enhance the cross-channel user experience. They manage and optimise content using data analysis and engagement with business areas.  The position requires staff management, including setting and coordinating tasking; managing performance and team administration.

 

Please visit our website for more information about the Department of Home Affairs or Australian Border Force

 

Our ideal candidate

 

Candidates must be forward thinking and motivated people who enjoy working in a dynamic and innovative environment. They will be self-driven, collaborative, strategic and have experience leading teams. They will have excellent writing and editing abilities, an interest in improving user experience, the ability to decipher and translate complicated information into a more easily understandable form and well-developed communication and stakeholder engagement skills.  They should possess the ability to quickly assimilate and analyse information, adapt to changes and contribute towards innovation and continuous improvement.

 

Our ideal candidate will also have:

 

  • Excellent communication and writing skills.
  • Strong stakeholder engagement skills.
  • Interest and experience in the development of content for client service delivery.
  • Interest and experience in call centre operations.

 

Duties and responsibilities

 

  • Lead a team to develop, coordinate and optimise content for Home Affairs online and phone channels.
  • Providing leadership to the team, including setting and coordinating tasking, providing feedback and managing performance.
  • Ensure the team's work optimises the cross-channel user experience and reflects the priorities of the Branch, Division and Department.
  • Contribute to the strategic direction of the Section and Branch.
  • Provide strategic oversight and governance of content processes.
  • Develop and foster key stakeholder relationships at senior levels.
  • Engage with relevant business areas on content improvement and performance analysis, and implement projects where required.
  • Review and action complex and high priority jobs.
  • Develop and maintain content management processes and strategy documents.

 

How to apply

 

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 12/10/2025 at 11:59pm (midnight) AEDT  – Late applications will not be accepted.

 

 

As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:

 

  • How your skills, knowledge, and experience will be relevant to this role
  • Any specific examples or achievements that demonstrate your ability to perform the role

 

 

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 139800 in the document footer.

 

​​​​​​​Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

 

Eligibility

 

To be eligible for the position you must be an Australian Citizen.

 

The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:
 

  • ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
  • Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.
     

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.  

 

Diversity and inclusion

 

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

 

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

 

Technical assistance

 

For technical enquiries please call or email for assistance:

 

 

Please include any applicable screen captures, a response will be provided during business hours.

 

Notes

 

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

 

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

 

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers

 

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.

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