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Business As Usual (BAU) Support / SharePoint Trainer

Job Req ID

Home Affairs - 138242

 

Location

ACT 

 

Employment Type

Ongoing (Permanent), Full-time 

 

Classification

APS Level 6 - $94,563.00 and $107,713.00 plus 15.4% super (part time pro-rata)

 

Contact Officer

Lakmal Attanayake on 0481 462 465 or lakmal.attanayake@homeaffairs.gov.au  

 

Office Arrangements

Flexible  - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.
 

Applications close on 11/06/2025 at 11:59pm AEST (midnight) - Late applications will not be accepted.

 

About our opportunity

 

This process is being used to fill 1 immediate position/s. 

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA.
 

About our team

 

Chief Operating Officer Group | ICT Division | Digital Delivery | Technical Web Services

 

The Digital Delivery Branch (DDB) is responsible for the oversight and governance of ICT programs that enable digital transformation within the department. The branch stewards and supports the Government's digital agenda, including enabling Digital Service Standards and supports the division to realise the ICT strategic agenda. The DDB is the central engagement point for the Permissions Capability Program Technology Sub-program. Services within the branch also include development of mobile applications and support for the department's online channels.

 

The Technical Web Services (TWS) Section provides development, enhancement and production support to all Department of Home Affairs online channels including internet, intranet, extranet, portals/apps and collaboration sites. The section includes a user engagement and delivery function, development and testing in Microsoft technologies (SharePoint, .NET and Dynamics Customer Relationship Management (CRM)), web administration, production and incident support as well as project support for web related projects. TWS provides technical system support to AusCheck and Resolve Enterprise.

 

Please visit our website for more information about the Department of Home Affairs or Australian Border Force.

 

Our ideal candidate

 

You will be responsible for supporting the Business As Usual (BAU) team with maintenance and support of SharePoint team sites and other applications that the section manages and supports. The BAU Support Officer is responsible for a wide range of activities, including creating and decommissioning both Protected and Official: Sensitive team sites and handling Information Technology (IT) support tickets and tasks. The BAU Support Officer is also responsible for SharePoint training, preparing training materials and conducting training sessions.

 

Duties and responsibilities

 

Provide high level specialist technical expertise on some/all of the following:

 

  • Adding users, controlling access to document libraries, and setting permissions
  • Troubleshooting and resolving SharePoint issues or malfunctions
  • Providing SharePoint support and end-user training
  • Reviewing usage and activity reports and making adjustments to ensure optimised user-experiences
  • Supervise change management requests for deployment activities and monitor incident management queues through Connected Services
  • Active Directory groups and users for provisioning - creating and assigning permissions based off Active Directory roles
  • Formulate training materials for SharePoint Online clients, PowerApps, and Teams
  • Conduct one-on-one and group training sessions for SharePoint Online clients, PowerApps, and Teams
  • Prepare Frequently Asked Questions (FAQs) and other supporting materials for users
  • Develop and build training videos
  • Participate in developing IT solutions and strategies with other members of the IT team
  • Effective working relationship with IT Service Desk and other members within the IT team - will be held jointly accountable for the IT organisation's service level agreements for 2nd and 3rd level support
  • Development of standard documentation for operational procedures
  • Ensure the procedures are followed when working on user support problems including use of the Servicenow system for problem ticket management
  • Support business users and IT counterparts on application/database troubleshooting, development/maintenance of business user applications and specialised data extract/report requirements as needed

 

Additional information

 

The following would be considered highly desirable:

 

  • Well-developed understanding in SharePoint 2016/SharePoint Online, including experience with administration
  • Strong collaboration, interpersonal, and communication skills
  • Advanced analytical and problem-solving abilities
  • Excellent organisational and time-management skills
  • Ability to organise information, manage tasks and projects
  • Ability to complete detailed tasks

 

How to apply

 

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 11/06/2025 at 11:59pm (midnight) AEDT  – Late applications will not be accepted.

 

As part of your application you will be required to prepare and submit an applicant response document (up to two pages in length) in relation to the advertised role, outlining:

 

  • How your skills, knowledge, and experience will be relevant to this role
  • Why you are interested in the role and what you can offer us
  • Any specific examples or achievements that demonstrate your ability to perform the role

 

 

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 138242 in the document footer.

 

​​​​​​​Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

 

Eligibility

 

To be eligible for the position you must be an Australian Citizen.

 

The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:
 

  • ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
  • Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.
     

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.  

 

Diversity and inclusion

 

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

 

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

 

Technical assistance

 

For technical enquiries please call or email for assistance:

 

 

Please include any applicable screen captures, a response will be provided during business hours.

 

Notes

 

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

 

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

 

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers

 

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.

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