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Community Engagement Officers and Business Outreach Officers

Job Req ID

Home Affairs - 138220

 

Location

NSW; ACT; NT; QLD; SA; TAS; VIC; WA 

 

Employment Type

Ongoing (Permanent), Full-time 

 

Classification

APS Level 6 - $94,563.00 and $107,713.00 plus 15.4% super (part time pro-rata)

 

Contact Officer

Lucy Emery on lucy.emery@homeaffairs.gov.au  

 

Office Arrangements

Flexible  - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.
 

Applications close on 17/06/2025 at 11:59pm AEST (midnight) - Late applications will not be accepted.

 

About our opportunity

 

This process is being used to fill 7 immediate positions. 

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit pool to fill similar vacancies for up to 18 months anywhere in NSW; ACT; NT; QLD; SA; TAS; VIC; WA.
 

About our team

 

Please note, these vacancies are for two separate functions:  Community Liaison and Business Outreach.  If you progress to interview, you will be asked which role you would prefer.    

 

Community Engagement: Community Liaison Officers (CLOs) actively engage with community representatives, building trusted relationships to understand communities and share official government policy and program information. CLOs actively manage risk and information, planning engagements with stakeholders and prepare engagement reports that provide analysis. CLOs register and maintain accurate records of community engagement activities in official departmental record keeping systems. They will liaise with community members to share information about their priorities, concerns, and the impact of government policies and programs on communities.

 

For CLO enquiries please email: lucy.emery@homeaffairs.gov.au

 

Business Outreach: Business, Industry and Regional Outreach (BIRO) Officers, located across Australia, engage directly with key businesses, employers, industry bodies and regional communities to promote the Department's Skilled Migration Program and provide support to communities and employers to meet their specific needs. BIROs regularly attend events and conduct information sessions, speaking about the programs and network with key stakeholders to promote the range of visa options available.

 

For BIRO enquiries please email neenu.behl@homeaffairs.gov.au

 

Please visit our website for more information about the Department of Home Affairs or Australian Border Force

 

Our ideal candidate

 

The ideal candidate will have outstanding communication, stakeholder engagement and presentation skills. They will excel at developing and maintaining relationships across government and non-government organisations, as well as building rapport with various stakeholders including community groups. 

 

Their strengths will be in their ability to:

 

• Liaise and collaborate with relevant stakeholders

• Conduct engagement activities in a manner that fosters mutual respect and trust

• Identify a range of opportunities to further support the promotion of the Department's programs across communities, industries and regional locations

• Understand or have the ability to acquire an understanding of Australia's visa framework and skilled migration programs.

 

Duties and responsibilities

 

• Coordinate, prepare and write quality reports and briefings, demonstrating delivery against agreed key objectives and feedback from stakeholders

• Undertake research and engagement with stakeholders to understand issues across communities, regions and industry

• Participate in meetings and use representational skills to prepare and deliver information sessions and presentations at relevant conferences and events (both face to face and virtually) and work collaboratively with other Commonwealth agencies and State and Industry sectors

• Coordinate and initiate events targeting key messaging in accordance with Department and government priorities.

 

Additional information

 

  • A valid drivers licence is required
  • The role will require occasional interstate or regional travel
  • Ability to occasionally work outside standard business hours is a mandatory requirement

 

How to apply

 

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 17/06/2025 at 11:59pm (midnight) AEST  – Late applications will not be accepted.

 

As part of your application you will be required to prepare and submit a 750 word applicant response document in relation to the advertised role, outlining:

 

  • How your skills, knowledge, and experience will be relevant to this role
  • Why you are interested in the role and what you can offer us
  • Any specific examples or achievements that demonstrate your ability to perform the role

 

 

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 138220 in the document footer.

 

​​​​​​​Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

 

 

Eligibility

 

To be eligible for the position you must be an Australian Citizen.

 

​The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:
 

  • ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC)
  • Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.

 
In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.  

​

Diversity and inclusion

 

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

 

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

 

Technical assistance

 

Internal applicants with technical enquiries can log a ticket through the Support Connect portal, send an email or call us

 

 

Please include any applicable screen captures, a response will be provided during business hours.

 

Notes

 

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.

 

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

 

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers.

 

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.

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