Content Specialist

Job Req ID

Home Affairs - 139731

Location

ACT; NSW; NT; QLD; SA; TAS; VIC; WA 

 Employment Type

Ongoing (Permanent), Full-time / Part-time 

Classification

APS Level 5 - $84,228.00 and $91,809.00 plus 15.4% super (part time pro-rata)

Contact Officer

Jace Nieterink - JACE.E.NIETERINK@HOMEAFFAIRS.GOV.AU  

Office Arrangements

Hybrid; Flexible  - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.
 

Applications close on 21/09/2025 at 11:59pm AEST (midnight) - Late applications will not be accepted.

About our opportunity

This process is being used to fill 2 immediate position/s. 

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA.
 

About our team

DS Executive | Executive Coordination | Media & Communication | Content Management and Optimisation

Our team improves the information provided by Home Affairs on its websites, through its call centre, and via its digital assistant. Our goal is to make finding the information someone needs off our websites and through our call centre accurate, understandable and accessible.

Please visit our website for more information about the Department of Home Affairs or Australian Border Force

Our ideal candidate

•  You can edit content to make it accurate, useful, readable and accessible
•  You are comfortable making contact with people across the organisation at all levels to assist them with improving their content.
•  You provide great customer service and know what it takes to improve a customer's experience.

Duties and responsibilities

• Edit website content to make it accurate, useful, readable and accessible.
• Create and edit call centre resources to support staffing taking calls in answering enquiries
• Create and edit digital assistant content.
• Identify opportunities to improve content.
• Negotiate changes to content with business areas.

How to apply

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 21/09/2025 at 11:59pm (midnight) AEST  – Late applications will not be accepted.

As part of your application, you need to answer 3 questions with an example of things you have done. Answers should be a maximum of 250 words per question and should include: 

• A description of the situation
• What your role was
• What actions you took
• The final result

Questions:

1. Tell us about a time when you improved any type of content intended for any audience.
2. Tell us about a time you had to negotiate with someone who was difficult.
3. Tell us about a time you improved a client experience.

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 139731 in the document footer.

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Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

Eligibility

To be eligible for the position you must be an Australian Citizen.

The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:
 

• ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
• Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.
   

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.  

Diversity and inclusion

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Technical assistance

For technical enquiries please call or email for assistance:

• Email: recruitment@homeaffairs.gov.au
• Phone: 1300 793 883 (within Australia) or +61 2 6196 0444 (outside of Australia)

Please include any applicable screen captures, a response will be provided during business hours.

Notes

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.