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Program Support Officer & Operational Support Officer

Job Req ID

Home Affairs - 139142

 

Location

ACT; NSW; QLD; TAS; VIC 

 

Employment Type

Ongoing (Permanent), Full-time 

 

Classification

APS Level 5 - $84,228.00 and $91,809.00 plus 15.4% super (part time pro-rata)

 

Contact Officer

David Henkel on 0435 276 498 or david.henkel@homeaffairs.gov.au  

 

Office Arrangements

Hybrid  - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.
 

Applications close on 24/08/2025 at 11:59pm AEST (midnight) - Late applications will not be accepted.

 

About our opportunity

 

This process is being used to fill 2 immediate positions. 

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA.
 

About our team

 

National Cyber Security Coord | National Office Of Cyber Security | Cyber Preparedness & Response | Government Preparedness

 

The Cyber Security Preparedness and Response Branch (CSPRB) within with the National Office of Cyber Security (NOCS), drives forward the necessary work to ensure Australia is best positioned to respond to the opportunities and threats of the digital age. The CSPRB and the NOCS enable, and support trusted and efficient partnerships to improve national cyber preparedness and to coordinate major cyber incident response. The branch is hiring for two APS5 roles.

 

Please visit our website for more information about the Department of Home Affairs or Australian Border Force

 

Our ideal candidate

 

The APS5 Preparedness Program Support Officer contributes to supporting the coordination and delivery of cyber preparedness activities, reporting, and advice to ensure Australia is best positioned to respond to the opportunities and threats of the rapidly evolving cyber security landscape.

 

The APS5 Operational Support Officer provides high-quality support to the NOCS, its stakeholders and impacted entities, to manage the consequences of significant cyber incidents and contributes to its effort to drive cyber security uplift across the Australian economy.

 

Duties and responsibilities

 

The APS5 Policy Program Manager will be responsible for:

 

  • providing high-quality support in the planning, design, organisation, coordination, delivery, and reporting of practical cyber security exercises and other preparedness projects/activities. 
  • coordinating and respond to exercise program enquiries/requests/issues.
  • supporting the management of external stakeholders relationships with other government agencies and industry partners.
  • assisting with the delivery of cyber consequence management exercises and undertake regular lessons management processes in order to support stakeholders to prevent, prepare for and respond to cyber security incidents. 
  • assisting with quality assurance activities to achieve quality outcomes.

 

The APS5 Response Operational Officer provides support in the coordination and management of cyber security incidents, and will:

 

  • support liaison with internal and external stakeholders, including industry, state and territory entities and international partners to coordinate cyber incident response activities, policy implementation or cyber security engagement. This may include secretariat duties and participation in committees and forums. 
  • assist with the planning, coordination and delivery of operational activities.
  • maintain an in-depth understanding of the relationships and impacts of NOCS activities within existing cyber security arrangements in government, such as the Australian Government Crisis Management Framework (AGCMF).
  • assist with various administrative tasks, including Current Incidents Report, Incident Tracker, filing of documents appropriately in TRIM folders, and managing section inbox.

 

Additional information

 

Desirable qualifications and/or skills for the role include:

 

  • tertiary qualifications or relevant experience in cyber security, government relations, national security, law, law enforcement, intelligence, program management, and public administration.
  • experience in writing strategic advice or communications products, including briefs and submissions for executive audiences.

 

How to apply

 

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 24/08/2025 at 11:59pm (midnight) AEST  – Late applications will not be accepted.

 

As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:

 

  • How your skills, knowledge, and experience will be relevant to this role
  • Why you are interested in the role and what you can offer us
  • Any specific examples or achievements that demonstrate your ability to perform the role

 

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 139142 in the document footer.

 

​​​​​​​Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

 

Eligibility

 

To be eligible for the position you must be an Australian Citizen.

 

The successful candidate will be required to obtain and maintain a Negative Vetting Level 1 (AGSVA) security clearance, and:
 

  • ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
  • Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.
     

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.  

 

Diversity and inclusion

 

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

 

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

 

Technical assistance

 

For technical enquiries please call or email for assistance:

 

 

Please include any applicable screen captures, a response will be provided during business hours.

 

Notes

 

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

 

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

 

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers

 

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.

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