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Senior Border Force Officer

Job Req ID

ABF - 140016

 

Location

ACT; NSW; NT; QLD; SA; TAS; VIC; WA 

 

Employment Type

Ongoing (Permanent), Full-time 

 

Classification

APS Level 5 - $84,228.00 and $91,809.00 plus 15.4% super (part time pro-rata)

 

Contact Officer

Calynda Jensen on 02 6264 4633 or calynda.j.jensen@abf.gov.au  

 

Office Arrangements

Hybrid; Flexible; Onsite  - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.
 

Applications close on 14/10/2025 at 11:59pm AEDT (midnight) - Late applications will not be accepted.

 

About our opportunity

 

This process is being used to fill 11 immediate position/s. 

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA.
 

About our team

 

National Operations | ABF Operational Capability | Border Capability Delivery 

 

The Border Capability Delivery (BCD) Branch in the Australian Border Force (ABF) guides and supports the management, development and enhancement of operational capability to meet the ABF's needs by representing and advocating for the ABF in capability development, program design and implementation, and technology management.


The branch is responsible for over 90 ICT-based ABF business (operational) systems and has oversight and delivery of the ABF's Cargo and Mail Capability, Traveller Capability and Stand-Alone Projects delivery programs.


BCD consists of seven sections that collectively contribute to the overall success of BCD's mission to enhance ABF operational systems and drive efficient technology management across its functions.

 

These sections include:

 

  • ABF Traveller Operational Systems
  • Border and Cargo Operational Systems
  • Border Systems Support
  • Cargo & Goods Management  
  • Traveller Program 
  • Ports & Infrastructure Capability 
  • Trade, Mail and Cargo Capability Partner
  • Traveller Capability Partner

 

Please visit our website for more information about the Department of Home Affairs or Australian Border Force. 

 

Our ideal candidate

 

  • Support team(s) and management with passion and drive, fostering a dynamic and progressive atmosphere in an ever-evolving, forward-thinking environment. Be committed to building an inclusive workplace and fostering a positive, energetic and supportive work culture
  • Possess or aspire to develop skills in managing critical operational systems, service delivery or project and program management, process development, and team leadership
  • Embrace and encourage innovation, motivating others to continuously enhance processes and practices
  • Effectively communicate, liaise, negotiate and maintain collaborative relationships with other elements of the ABF and across the Department to jointly deliver beneficial outcomes to the ABF
  • Excellent written and verbal communication and experience in interpreting legislation, policy and procedures as part of undertaking their duties.

 

Duties and responsibilities

 

The successful candidate will:


Border and Cargo Operational Systems Section

 

Level 1 Technical Support Team

 

  • Manage complex customer enquiries via telephone, email and written correspondence, including in the context of non-routine circumstances
  • Provide specific program, service or policy information to customers
  • Maintain, enhance and develop professional relationships with key external stakeholders and external business partners in the cargo industry environment.

 

Level 2 Technical Support / User-Acceptance Testing (UAT) Team

 

  • Contribute to the delivery of Change Management activities 
  • Provide specific program, service or policy information to customers
  • Apply innovation initiatives to maximise the benefits of change and contributes to the improvement in quality and efficiency of services
  • Undertake systems validation and verification testing within prescribed parameters
  • Assist and draft with identification and implementation of systems improvement initiatives.

 

Border Systems Support Section (Movement Record and Passenger Cards Team)

 

  • Experience in preparing documentation and retrieval of data within systems in response to requests
  • Experience in undertaking complex and time critical data matching
  • Experience in internal and external stakeholder engagement including possible court attendance
  • Experience in undertaking system and user auditing.

 

Additional information

 

Desired:

 

  • Experience in project/program management and/or program governance (highly desired for some roles)
  • Strong understanding of project/program management techniques, methodologies and deliverables
  • Operational use and management of critical business systems 
  • Understanding of Standard Operating Procedures (SOPs) & Procedural Instructions (PIs).

 

How to apply

 

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 14/10/2025 at 11:59pm (midnight) AEDT  – Late applications will not be accepted.

 

As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:

 

  • How your skills, knowledge, and experience will be relevant to this role
  • Why you are interested in the role and what you can offer us
  • Any specific examples or achievements that demonstrate your ability to perform the role

 

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 140016 in the document footer.

 

Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

 

Eligibility

 

To be eligible for the position you must be an Australian Citizen.

 

The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:
 

  • ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
  • Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.
     

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.  

 

Diversity and inclusion

 

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

 

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

 

Technical assistance

 

For technical enquiries please call or email for assistance:

 

 

Please include any applicable screen captures, a response will be provided during business hours.

 

Notes

 

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

 

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

 

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers

 

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.

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