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Senior Learning Experience Designer

Job Req ID

Home Affairs - 138328

 

Location

ACT; NSW; NT; QLD; SA; TAS; VIC; WA 

 

Employment Type

Ongoing (Permanent), Full-time 

 

Classification

APS Level 6 - $94,563.00 and $107,713.00 plus 15.4% super (part time pro-rata)

 

Contact Officer

Sarah Wyatt on sarah.wyatt@homeaffairs.gov.au  

 

Office Arrangements

Flexible; Hybrid  - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.
 

Applications close on 01/08/2025 at 11:59pm AEST (midnight) - Late applications will not be accepted.

 

About our opportunity

 

This process is being used to fill 1 immediate position. 

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA.
 

About our team

 

Chief Operating Officer | People Division | Recruitment Diversity & Learning | Learning Development Services

 

APS 6 Learning Experience Designers within the Vocational Learning Design Team conduct the analysis, design, development, and maintenance of learning solutions for content owners across the Department of Home Affairs. This work is undertaken with a focus on applying the principles of adult learning and user-centred design to learning solutions.

 

This includes the design and development of:

 

  • Graphics
  • Video
  • Online learning courseware
  • Lesson plans
  • Workbooks.

 

Please visit our website for more information about the Department of Home Affairs or Australian Border Force

 

Our ideal candidate

 

Learning and Development Services is a dynamic and interesting place to work.  We support the Department in designing, developing and implementing eLearning solutions for our staff.  You will be working with a small team across Australia to support with undertaking learning needs assessments and designing eLearning solutions.  We are seeking a Learning Experience Designer who has a keen interest and experience developing learning solutions.  With an interest in developing engaging content, you will have a diverse range of duties and responsibilities.

 

What you’ll gain from the role:

 

  • Impactful work – Your work will directly impact the quality of Home Affairs services
  • Room to Grow – You will have the opportunity to grow, improve and learn new skills and programs
  • Fun and Friendly Team – You will be joining an experienced friendly team, located in offices across Australia.

 

Duties and responsibilities

 

  • Design and develop training products to industry standards utilising Instructional, User Experience, and Learner Experience Design methodologies whilst adhering to accessibility standards and requirements
  • Collaborate with business areas to identify training needs and requirements, capability and skill gaps and appropriate learning strategies
  • Manage the publication of learning solutions into the Department’s learning environment
  • Conduct audit and quality assurance activities to ensure training materials are current and fit for purpose
  • Maintain high quality training packages and documentation in consultation with key business stakeholders, and internal and external specialists in the field
  • Promote the continuous improvement of learning and development activities and training courses, and the internal learning and development service model of the Department
  • Manage departmental training records and data
  • Identify and resolve assessment issues, ensuring transparency and fairness in all resolutions
  • Analyse training outcomes and attendee feedback on training effectiveness and report to senior team leads
  • Draw on contemporary sources to maintain awareness of best practice learning and development techniques, tools and solutions
  • Identify and maintain professional relationships with specialist training teams, internal stakeholders and business areas
  • Maintain effective partnerships with business units to evaluate and identify training and development requirements
  • Collaborate in cross agency networking to share knowledge and improve training performance
  • Manage multiple projects in a team environment, using modern project and workflow management tools and software
  • Supervise and manage staff to deliver assigned objectives and services
  • Provide high-level support to executive-level learning and development staff
  • Exercise delegations efficiently, effectively, ethically and in line with government guidelines
  • Design and develop learning solutions created through a systematic learning model (e.g. analysis, design, development, implementation and evaluation) to support the development of capabilities within a business unit including: 
    • Documentation and governance material, such as:
      • storyboards
      • lesson plans
      • training management packages
      • evaluation plans
    • Multimedia learning products, such as:
      • eLearning courseware
      • VR and AR experiences
      • training videos
      • audio
    • Assessment activities, including:
      • questions
      • scenarios, and
      • on-the-job assessment.

 

How to apply

 

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 01/08/2025 at 11:59pm (midnight) AEST  – Late applications will not be accepted.

 

As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:

 

  • How your skills, knowledge, and experience will be relevant to this role
  • Why you are interested in the role and what you can offer us
  • Any specific examples or achievements that demonstrate your ability to perform the role

 

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 138328 in the document footer.

 

​​​​​​​Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

 

Eligibility

 

To be eligible for the position you must be an Australian Citizen.

 

The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:
 

  • ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
  • Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.
     

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.  

 

Diversity and inclusion

 

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

 

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

 

Technical assistance

 

For technical enquiries please call or email for assistance:

 

 

Please include any applicable screen captures, a response will be provided during business hours.

 

Notes

 

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

 

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

 

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers

 

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.

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