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Support Officers - Vapes and Tobacco Operations Coordination

Job Req ID

ABF - 138807

 

Location

ACT; NSW; NT; QLD; SA; TAS; VIC; WA 

 

Employment Type

Ongoing (Permanent), Full-time / Part-time 

 

Classification

APS Level 5 - $84,228.00 and $91,809.00 plus 15.4% super (part time pro-rata)

 

Contact Officer

Natalie Labutte on natalie.labutte@abf.gov.au  

 

Office Arrangements

Flexible; Onsite  - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.
 

Applications close on 22/07/2025 at 11:59pm AEST (midnight) - Late applications will not be accepted.

 

About our opportunity

 

This process is being used to fill 4 immediate positions. 

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA.
 

About our team

 

National Operations | Customs Compliance Enforce & Target | Illicit Tobacco & Vape Enforcement | Vapes and Tobacco Operations and Coordination

 

The Vape and Tobacco Operations and Coordination (VTOC) was established to provide the strategic, operational and tactical oversight of cross jurisdictional health, whole of government and intra-agency coordination of compliance activities that combat illicit tobacco and vapes. It works alongside the Australian Border Force (ABF) Illicit Tobacco Taskforce, which is focussed specifically on the intersection of illicit tobacco with serious organised crime.

 

VTOC engages with key internal, external and offshore stakeholders to ensure available ABF capacity and capability is effective at combatting illicit tobacco and vapes. VTOC also coordinate, monitor and report on ABF border enforcement controls that counter the availability of illicit vapes and vaping products.

 

The ideal candidate for this role is a motivated and dependable professional who thrives in a structured, purpose-driven environment. You will bring a strong foundation in administrative or operational functions, with growing experience in project coordination, stakeholder liaison, and service delivery. You will be curious, adaptable, and committed to contributing to the work of the Australian Government in a meaningful way

 

Please visit our website for more information about the Department of Home Affairs or Australian Border Force

 

Our ideal candidate

 

  • Ethical and values-driven: Upholds the APS Values and Code of Conduct with integrity and professionalism
  • Organised and dependable: Able to manage multiple tasks, follow procedures, and meet deadlines consistently
  • Analytical and detail-oriented: Comfortable working with data, policies, or technical information with attention to accuracy and completeness
  • Service-focused: Committed to delivering high-quality service to both internal and external stakeholders
  • Growth mindset: Willing to learn, take on feedback, and step up to new challenges as part of career progression within the APS.

 

Duties and responsibilities

 

  • Work in a fast paced, rapidly changing environment to manage complex tasks
  • Engage effectively with a broad range of stakeholders 
  • Apply analytical problem-solving and strategic thinking skills
  • Provide high level administrative support 
  • Support all stages of end-to-end project management.

 

Additional information

 

  • A sound understanding of government processes, or the ability to quickly learn relevant policies, procedures, and frameworks
  • Demonstrated ability to use Microsoft Office and other standard corporate systems (e.g. TRIM/Content Manager)
  • Strong written and verbal communication skills, with the ability to assist in drafting clear correspondence, reports, or briefing material
  • Ability to interact effectively with colleagues, clients, or the community with respect and discretion
  • Experience in government, not-for-profit, or similarly structured organisations is desirable
  • Comfortable working in a fast-paced and policy-driven environment where change and competing priorities are managed with professionalism.

 

How to apply

 

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 22/07/2025 at 11:59pm (midnight) AEST  – Late applications will not be accepted.

 

As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:

 

  • How your skills, knowledge, and experience will be relevant to this role
  • Why you are interested in the role and what you can offer us
  • Any specific examples or achievements that demonstrate your ability to perform the role

 

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 138807 in the document footer.

 

​​​​​​​Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

 

Eligibility

 

To be eligible for the position you must be an Australian Citizen.

 

The successful candidate will be required to obtain and maintain a Negative Vetting Level 1 (AGSVA) security clearance, and:
 

  • ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
  • Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.
     

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.  

 

Diversity and inclusion

 

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

 

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

 

Technical assistance

 

For technical enquiries please call or email for assistance:

 

 

Please include any applicable screen captures, a response will be provided during business hours.

 

Notes

 

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

 

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

 

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers

 

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.

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