Tribunal File Release (TFR) Officer

Job Req ID

Home Affairs - 137981

Location

ACT; NSW; QLD; SA; VIC 

 Employment Type

Ongoing (Permanent), Full-time / Part-time 

Classification

APS Level 4 - $76,863.00 and $82,906.00 plus 15.4% super (part time pro-rata)

Contact Officer

Daniel Bush on 0408 247 757 or daniel.bush@homeaffairs.gov.au  

Office Arrangements

Flexible  - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.
 

Applications close on 03/06/2025 at 11:59pm AEST (midnight) - Late applications will not be accepted.

About our opportunity

This process is being used to fill 1 immediate position/s. 

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA.
 

About our team

Group Manager Legal | Legal | Privacy, FOI & Records Management | Business Improvements

The mission of the Privacy, FOI and Records Management Branch is to be a trusted leader in privacy, Freedom of Information (FOI) and records management while also legally and ethically maintaining the integrity of information held by the department, and supporting the community's right to access information. The branch works across all areas of the department to ensure information is handled as a key strategic and operational business asset and managed in accordance with legislative and business requirements to support accountable, effective evidence-based decisions. We deliver advice, frameworks and services that promote the legal, ethical, accountable and transparent use and disclosure of information and by doing so, support the broader mission of the Department of Home Affairs.

The Business Improvement Section supports and develops whole-of-branch enterprise communications and information governance activities. The section manages projects to improve branch processes, systems and client engagement including the provision of client Administrative Review Tribunal (ART) file requests. For this role, candidates will be part of the Tribunal File Release team managing direct access to file requests by clients seeking a merit review with the Administrative Reviews Tribunal (ART).

Please visit our website for more information about the Department of Home Affairs or Australian Border Force.

Our ideal candidate

Are you enthusiastic and highly organised with great people skills? If this sounds like you, then we encourage you to submit your application for APS4 Tribunal File Release Officer roles. We are looking for high-performing candidates who are committed to achieving results in a rapidly evolving environment. Our ideal candidates are flexible, resilient and highly motivated, have strong decision-making skills and are committed to providing high quality results. You will be self-driven and demonstrate an ability to undertake the duties/responsibilities as outlined below.

As a Processing Officer, you must be able to positively contribute in a team environment, display integrity, high ethical standards, have good judgement, well developed written communication skills and careful attention to detail to make lawful decisions confidently and decisively, undertaking analysis and drawing accurate conclusions based on evidence. You will thrive working in a rapidly evolving and forward thinking environment, have highly developed organisational and communication skills, and be competent in use of computers and learning new systems.

Duties and responsibilities

TFR Processing Officers in the Tribunal File Release Team significantly contribute to the day-to-day-service delivery of the ART program. As part of the team, Processing Officers will report to a Team Leader and assess a wide range of document requests, compiling and reviewing materials to deliver high quality outcomes in response to Tribunal File Requests. The work is high volume and in a fast paced environment, and Processing Officers need to be flexible to respond to changing demands in workload.

While employees at the APS4 level work under the general supervision and direction of a line manager, and are part of a team, they are expected to be able to work independently to manage their own workload to contribute to the delivery of the business objectives of the section.

We are looking for candidates who have the ability to:

• Interpret and apply legislation, guidelines and policy instructions to process requests and make high quality Tribunal File Release decisions.
• Plan and action work allocations in accordance with established/changing priorities and manage individual workflows.
• Communicate with applicants, liaise and consult with internal and external stakeholders to facilitate the management of the ART caseload.
• Achieve high-quality results within statutory timeframes, with excellent attention to detail.
• Be self-motivated, committed and possess strong communication, organisational and interpersonal skills.
• Identify and escalate sensitive or complex requests for appropriate treatment to their Team Leader.
• Assist with and undertake testing activities and reporting projects as required.
• Have practical and demonstrated experience in the use of systems (Adobe, MS Outlook, MS Teams etc) to support administrative tasks that are considered essential for success in this role.
• Have strong commitment to the principles of Government transparency and accountability.

Additional information

When you join our team, you're not just stepping into a role - you're stepping into a supportive and collaborative environment that's committed to helping you succeed. We offer:

• Comprehensive on the job training to set you up for success from day one
• Ongoing professional development opportunities to grow your skills and career
• Supportive leadership and a team that values inclusion, collaboration and innovation
• Access to wellbeing programs and flexible work options that help you balance work and life
• A chance to make meaningful contributions that have real impact on the community

We're invested in your growth and wellbeing - because when you thrive, so do we.

How to apply

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 03/06/2025 at 11:59pm (midnight) AEDT  – Late applications will not be accepted.

As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:

• How your skills, knowledge, and experience will be relevant to this role
• Why you are interested in the role and what you can offer us
• Any specific examples or achievements that demonstrate your ability to perform the role

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 137981 in the document footer.

Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

Eligibility

To be eligible for the position you must be an Australian Citizen.

The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:
 

• ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
• Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.
   

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.  

Diversity and inclusion

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Technical assistance

For technical enquiries please call or email for assistance:

• Email: recruitment@homeaffairs.gov.au
• Phone: 1300 793 883 (within Australia) or +61 2 6196 0444 (outside of Australia)

Please include any applicable screen captures, a response will be provided during business hours.

Notes

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.