Technology Business Partner

Job Req ID

NEMA - 135478

Location

ACT 

 Employment Type

Ongoing, Full-time 

Classification

APS Level 6 - $94,775.00 and $106,505.00 plus 15.4% super (part time pro-rata)

Contact Officer

Ezann Zhang at Ezann.zhang@nema.gov.au  

Office Arrangements

Flexible  - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.
 

Applications close on 14/04/2025 at 11:59pm AEST (midnight) - Late applications will not be accepted.

About our opportunity

This process is being used to fill 1 immediate position.

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT.
 

About the National Emergency Management Agency:
The National Emergency Management Agency's work has a real impact on the lives of Australians, particularly those living in rural and regional areas.

The National Emergency Management Agency's guiding principle is “Locally led, locally understood and locally implemented” and we bring together local communities, government, non-government and key industry representatives to support disaster recovery and resilience across the country.

Your work will help people who are recovering from natural disasters and prepare them for the future.

National Emergency Management Agency (NEMA) was established on 1 September 2022 as a single, accountable Commonwealth authority that delivers a whole-of-nation approach to reducing disaster risk, planning, preparing for, responding to and recovering from all hazards across the emergency management continuum. 

NEMA works closely with States and Territories to deliver the best outcome for communities across Australia. To help communities respond and recover, while preparing Australia for future emergencies, we:

• Fund programs and initiatives, big and small, that help communities in times of emergency, as well as to recover and prepare, including through disaster recovery funding and the Disaster Ready Fund to help reduce the risk and impact of disasters
• Have officers located across Australia, working in partnership with States and Territories to support disaster-affected communities to collectively build resilience, reduce risk and harm, and effectively respond to and recover from disasters
• Provide national leadership to share knowledge, situational awareness, and trends in disaster efforts to inform, guide and shape the national picture and decision-making at the Commonwealth, State and local Government level – including through policy development and strategy to improve risk reduction, resilience and recovery
• Provide round-the-clock all-hazards monitoring and operational coordination for domestic and international emergencies, including supply chain disruptions, critical infrastructure outages, biosecurity risks and widespread cyber-attacks, and through supporting preparedness and response activities, including through the operationalisation of the Australian Government Crisis Management Framework.

For further information on NEMA’s purpose, vision and values, please see About us | NEMA

Overview of the Branch and Section: 
The Technology Strategy and Operations Section at the National Emergency Management Agency (NEMA) is a dynamic and innovative team responsible for driving technological advancements and ensuring robust cyber security. This section plays a crucial role in enhancing NEMA's digital capabilities and service delivery through the development of business led technology solutions, managing IT projects and providing specialist services. The team is dedicated to fostering collaboration, improving IT service delivery and supporting the agency's strategic objectives. 

The section is also responsible for delivering on NEMA’s Technology Strategy 2024-26. This strategy emphasises the importance of leveraging fit-for-purpose technology and innovation to deliver efficient and effective business outcomes across the emergency management continuum. It aims to improve the employee experience while delivering secure services across the agency. 

The Technology Strategy and Operations Section is responsible for delivering this strategy by: 

• Partnering with businesses to ideate and develop new technology solutions, managing the Technology Innovation Hub, and conducting ICT research to identify appropriate solutions 
• Implementing measures to mature NEMA’s information and cyber security posture, providing security advice, supporting incident response, and delivering Australian Security Governance requirements
• Providing proactive support and services to NEMA staff, monitoring service levels, and continuously improving service delivery
• Overseeing the lifecycle of IT projects from concept to implementation, ensuring alignment with NEMA’s strategic objectives, and managing project governance
• Delivering specialist services such as IT architecture, service design, and IT change management.

By continuously enhancing collaboration, communication and information exchange, the Technology Strategy and Operations Section ensures that NEMA remains a leading technology-enabled agency in the field of Emergency Management.

About the role:
The Technology Business Partner acts as a strategic interface between business units and ICT, ensuring alignment between business objectives and technology initiatives. This role requires a deep understanding of business processes, technology acumen and strong communication skills to effectively bridge the gap between business needs and IT solutions. The Technology Business Partner is responsible for identifying opportunities to leverage technology to improve business performance and fostering a collaborative relationship between business stakeholders and IT.

The Technology Business Partner will work within the Technology Innovation team and closely with colleagues across the Agency. They will establish strong connections across the agency and with key external stakeholders. As such, they must have strong communication and interpersonal skills, which will allow them to engage effectively with stakeholders from a variety of backgrounds and levels of seniority.

At times, staff within NEMA may be required to work outside of standard business hours, particularly during the high-risk weather season.

Our ideal candidate:
The ideal candidate for the Technology Business Partner role is someone who has a proven track record in similar roles and possesses a strong understanding of business processes and technology. They should have excellent communication and interpersonal skills, with the ability to influence and build relationships with stakeholders at all levels. The ideal candidate should also be knowledgeable about emerging technologies and industry trends and have strong problem-solving skills to navigate complex situations. They should be proactive, innovative and able to support the organisation in delivering its strategic outcomes. 

We encourage applications from First Nations people, people with disability, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds, mature age people and people from other diverse backgrounds. We are committed to providing a working environment that values diversity and inclusion and supports staff to reach their full potential.

Specific duties/responsibilities:

• Act as the primary point of contact for business units regarding technology needs and initiatives
• Conduct regular meetings with business stakeholders to understand their requirements and provide updates on ongoing projects
• Develop and maintain a technology roadmap that aligns with business objectives
• Identify and evaluate potential technology solutions, including conducting feasibility studies and market research
• Coordinate with IT teams to ensure timely delivery of technology projects and solutions
• Provide training and support to business units during the implementation of new technologies
• Monitor and report on the performance of technology solutions, making recommendations for improvements as needed
• Draft ministerial materials and reports as required
• Foster a culture of innovation within the Agency by promoting the use of emerging technologies and best practices
• Ensure thorough documentation of processes, solutions, and project outcomes
• Implement and support agile delivery methodologies to enhance project efficiency and adaptability.

Role requirements/qualifications:

• A bachelor's degree in Information Technology, Business Administration, or a related field is desirable
• Proven 3 years’ experience in a similar role, such as an IT business partner, business analyst, business architect, or IT project manager will be highly regarded/preferred
• Strong understanding of business processes and how technology can be leveraged to improve them
• Excellent communication and interpersonal skills with the ability to influence and build relationships with stakeholders at all levels
• Knowledge of emerging technologies and industry trends
• Strong problem-solving skills and the ability to navigate complex situations
• Experience with change management and training
• Ability to work collaboratively with cross-functional teams. 

Applicant response:
As part of your application, you will be required to prepare a one page response document (minimum 11pt font in MSWord or PDF format), which you will upload in the next section. 

Please ensure you read the instructions carefully, noting failure to address identified requirements may lead to your application being deemed ineligible. 

Please prepare a one-page Applicant Response in relation to the advertised role, outlining:

• How your skills, knowledge and experience will be relevant to this role
• Why you are interested in the role and what you can offer us
• Any specific examples or achievements that demonstrate your ability to perform the role. 

How to apply:

Prior to preparing your response it is recommended you review the Work Level Standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership System information relevant to the classification. You are required to submit your application in the online recruitment system (ourPeople).

As part of your application, you will need to provide:

• Your CV
• Your Applicant Response document
• Details of two referees
• A copy of your qualification
• Include your full name and the Requisition Number - 135478 in the footer of any documents being uploaded.

Eligibility and Specific Conditions of Employment

To be eligible to work with the NEMA you must:

• Be an Australian Citizen
• Fulfil the Agency's minimum requirements by satisfactorily answering all screening questions during the application process and successfully undergo a National Police Check
• Obtain and maintain a Baseline Vetting (AGSVA) security clearance
• Satisfy a probation period (if applicable)
• Undergo a health assessment (if applicable).
   

Technical Assistance

If you are experiencing problems submitting your application online, please email the nature of the issues you are experiencing to Recruitment (recruitment@homeaffairs.gov.au) including screen captures if necessary. A response will be sent during business hours.

Notes

Remuneration: The Agency offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.

If you have identified as having a disability, please indicate whether you require any support throughout the selection process. For further information please contact Recruitment: recruitment@homeaffairs.gov.au.