NEMA Business Operations Advisor

Job Req ID

NEMA - 141508

Location

ACT 

 Employment Type

Ongoing, Full-time 

Classification

APS Level 5 - $88,834.00 and $96,829.00 plus 15.4% super (part time pro-rata)

Contact Officer

Sam Lavery at Sam.Lavery@nema.gov.au  

Office Arrangements

Flexible  - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.
 

Applications close on 31/05/2026 at 11:59pm AEDT (midnight) - Late applications will not be accepted.

About our opportunity

This process is being used to fill 1 immediate position.

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA.
 

About the National Emergency Management Agency:

The National Emergency Management Agency's work has a real impact on the lives of Australians, particularly those living in rural and regional areas.

The National Emergency Management Agency's guiding principle is “Locally led, locally understood and locally implemented” and we bring together local communities, government, non-government and key industry representatives to support disaster recovery and resilience across the country.

Your work will help people who are recovering from natural disasters and prepare them for the future.

National Emergency Management Agency (NEMA) was established on 1 September 2022 as a single, accountable Commonwealth authority that delivers a whole-of-nation approach to reducing disaster risk, planning, preparing for, responding to and recovering from all hazards across the emergency management continuum. 
 
NEMA works closely with states and territories to deliver the best outcome for communities across Australia. To help communities respond and recover, while preparing Australia for future emergencies, we:

• Fund programs and initiatives, big and small, that help communities in times of emergency, as well as to recover and prepare, including through disaster recovery funding and the Disaster Ready Fund to help reduce the risk and impact of disasters
• Have officers located across Australia, working in partnership with states and territories to support disaster-affected communities to collectively build resilience, reduce risk and harm, and effectively respond to and recover from disasters
• Provide national leadership to share knowledge, situational awareness, and trends in disaster efforts to inform, guide and shape the national picture and decision-making at the Commonwealth, state and local government level – including through policy development and strategy to improve risk reduction, resilience and recovery
• Provide round-the-clock all-hazards monitoring and operational coordination for domestic and international emergencies, including supply chain disruptions, critical infrastructure outages, biosecurity risks and widespread cyber-attacks, and through supporting preparedness and response activities, including through the operationalisation of the Australian Government Crisis Management Framework.
   

For further information on NEMA’s purpose, vision and values, please see the NEMA website.
 
Overview of the branch and section: 
The Business Operations Section supports NEMA by providing enabling services related for property, physical and personnel security, business continuity management and the administration of the shared services arrangements with the Department of Home Affairs.
 
This includes:

• Working with the agency property services provider in-line with the Whole of Australian Government (WoAG) arrangement to maintain the agency’s accommodation arrangements
• Physical and personnel security in-line with the Protective Security Policy Framework (PSPF)
• Coordination of agency uniforms and stationery arrangements, including the ordering of inventory and supplier management
• Administering the agency’s business continuity management framework
• The development, implementation and review of business operations policies and training activities which relate to property, security and business continuity
• Administering the agency’s shared services arrangement with Home Affairs 

About the role:
The Business Operations Advisor role offers the opportunity to gain a comprehensive understanding of business continuity management and shared services arrangements. Reporting to the Assistant Director, the Business Operations Advisor supports high-level enabling services to ensure the Business Continuity Management Framework improves organisational resilience and the shared services arrangement with Home Affairs, to provide essential support services across the agency.
 
You will work collaboratively in a small team, supporting senior leadership and maintaining stakeholder relationships by providing advice and reporting, coordinating issues management and ensuring financial assurance. Flexibility, initiative and good judgement are key.
 
This full-time role is based in our Canberra, ACT office. Flexible working arrangements can be negotiated in accordance with our enterprise agreement and the operational requirements of the role.
 
At times staff within NEMA may be required to work outside of standard business hours, particularly during the higher risk weather season.
 
Our ideal candidate:
We are looking for an individual who enjoy working in a rapidly evolving and forward-thinking environment.

With the ability to establish plans, identify issues and deliver priorities, our ideal candidate will help to maintain and further develop our operational resilience and critical shared service offering.
 
We encourage applications from First Nations people, people with disability, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds, mature age people and people from other diverse backgrounds. We are committed to providing a working environment that values diversity and inclusion and supports staff to reach their full potential.
 
Specific duties/responsibilities:

• Administering the agency business continuity management framework documentation and supporting data
• Supporting executive leadership before, during and after enterprise events to ensure effective recovery, including the Major Incident Response Committee
• Assisting business continuity planning, including business impact analysis, business continuity plan designs and plan validation through exercises
• Drafting reporting and analysis for agency committees and senior leadership to ensure the agency operates in accordance with the framework
• Supporting effective business continuity management within the agency by promoting business continuity management practices
• Administering the Shared Services Memorandum of Understanding and subsidiary agreements, including supporting the establishment, execution and monitoring of the agreements
• Supporting the financial management of shared services including reviewing and processing invoices, monitoring expenditure in line with budget and services agreements and supporting procurement processes as appropriate under the direction of the Assistant Director
• Assisting and coordinating moderately complex to complex issues management including identifying strategic or systemic issues for escalation
• Supporting shared services governance frameworks, including secretariat services to the Governance Committee and operational meetings
• Drafting reporting and analysis for agency committees and senior leadership to ensure high standards of service delivery are maintained and the arrangements are fit for purpose
• Liaising with Home Affairs on shared services arrangements, including information exchange and effective inter-agency coordination, and engaging stakeholders on moderately complex to complex policy, project and operational issues by providing accurate advice and explaining relevant policies and procedures
• Provide customer services to the agency, including management of group mailboxes, ensuring correspondence is triaged and actioned, while providing professional or policy advice
• Oversee record maintenance, adhering to information management policies
• Assist in the development, implementation and review of policies, procedure documents and training activities.
   

Role requirements/qualifications:

• Knowledge and practical experience supporting administrative functions in a government environment and relevant legislative requirements
• Sound interpersonal, verbal and written communication skills, including the ability to negotiate confidently and communicate clearly, and provide accurate advice on a range of matters
• Ability to participate in strategic planning, exercise sound judgement, develop objectives and manage short term tasks to completion
• Experience delivering business improvements, including identifying issues quickly and escalating as required
• Ability to develop and maintain relationships with internal and external stakeholders, ensuring effective collaboration
• Resilience and ability to work in an agile mindset, responsive to new and changing priorities
• Financial management skills, or the ability to learn, including contract administration and government procurement experience
• Demonstrated ability to use information technology including relevant experience, knowledge and skills in Microsoft Office applications (Outlook, Word and Excel).
   

Assessment Process:
The recruitment selection process for this round may include one or more of the following:

• Applicant response
• Interview
• Reference checks.
   

Applicant response:
As part of your application, you will be required to prepare a one-page response document (minimum 11pt font in Microsoft Word or PDF format), which you will upload in the next section.
 
Please ensure you read the instructions carefully, noting failure to address identified requirements may lead to your application being deemed ineligible.
 
Please prepare a one-page Applicant Response in relation to the advertised role, outlining:

• How your skills, knowledge and experience will be relevant to this role
• Why you are interested in the role and what you can offer us
• Any specific examples or achievements that demonstrate your ability to perform the role.

How to apply:

Prior to preparing your response it is recommended you review the Work Level Standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership System information relevant to the classification. You are required to submit your application in the online recruitment system (ourPeople).

As part of your application, you will need to provide:

• Your CV
• Your Applicant Response document
• Details of two referees
• Include your full name and the Requisition Number - 141508 in the footer of any documents being uploaded.

Eligibility and Specific Conditions of Employment

To be eligible to work with the NEMA you must:

• Be an Australian Citizen
• Fulfil the Agency's minimum requirements by satisfactorily answering all screening questions during the application process and successfully undergo a National Police Check
• Obtain and maintain a Baseline Vetting (AGSVA) security clearance
• Satisfy a probation period (if applicable)
• Undergo a health assessment (if applicable).
   

Technical Assistance

If you are experiencing problems submitting your application online, please email the nature of the issues you are experiencing to Recruitment (recruitment@homeaffairs.gov.au) including screen captures if necessary. A response will be sent during business hours.

Notes

Remuneration: The Agency offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.

If you have identified as having a disability, please indicate whether you require any support throughout the selection process. For further information please contact Recruitment: recruitment@homeaffairs.gov.au.